For the past few years, the HDI Desktop Support Practices & Salary Survey has collected data from organizations of various sizes in a wide range of industries. The purpose of this annual survey is to gather information that allows business and IT leaders to make informed decisions based on the current state of the desktop support industry. This brief is based on survey responses from 978 global organizations, collected between November 2012 and January 2013. The survey asks a series of questions about desktop support tools and the technologies organizations are currently using, and the resulting data has much to tell us about the state of the industry.
This report is only available to HDI members, but you can download a complimentary copy from Bomgar.