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Revolutionizing Remote Support

Eliminate obstacles to efficient help desk support with the Bomgar Box™. Our PC remote control software gives your help desk control of problem PCs, increasing first call resolution rates and cutting support call times.

"Bomgar allowed us to engage our highly technical resources in a more cost effective manner to bring resolution to the end user." | Pomeroy IT Solutions

CIO Webinar: Rethinking the Corporate Help Desk >
See How The Bomgar Box™ Works >
Free Remote PC Access Trial >


Help Desk Support Solutions for . . .

• Enterprise Help Desks
• Small & Medium Businesses
• Individuals & Professionals
Remote Desktop Control with the Bomgar Box
What is the Bomgar Box?

The Bomgar Box™ is appliance-based remote access software designed for secure help desk support and enterprise-class incident management.

Bomgar™ gives your help desk secure virtual control of all your systems – through corporate firewalls and with no pre-installed software on the end-user's desktop. Access, diagnose and support virtually any Mac, Linux or PC anywhere!

Remote Desktop Control 10.0

Bomgar™ 10.0 remote access software broadens your help desk support capacity by enabling virtual control of Windows, Mac, Linux and Mobile. Contact us to introduce your IT help desk to the most advanced remote desktop control solution on the market.

Now Multi-Platform!

Bomgar's newest release enables virtual access to Linux, Mac and Windows, plus support for Windows Mobile.

Bomgar™ 10 | Remote access software >

Windows     Windows Mobile     Mac

SUSE     RedHat     Fedora     Ubuntu
BMC & Bomgar Speed Resolution
Remote access software that integrates with BMC® Remedy® Service Desk ticketing system.

• Begin remote desktop control from Service Desk application.

• Record logs from help desk support sessions.

• Populate knowledgebase with videos of resolved help desk support sessions.

Validated by BMC

Unattended Support with Jump™

Bomgar's patent pending Jump Technology™ is our solution for virtual desktop control of unattended computers.

Jump gives your help desk remote PC access to any computer in your LAN/VPN, on a separate network, or outside your networks altogether.

Unattended Systems

PC Remote Control Software

Bomgar's new technology enables secure help desk support.

Support Unattended PCs
We're Celebrating 505% Growth
With a 505% revenue growth over a brief 3 year period, Bomgar™ was recognized as the 12th fastest growing company of the Rising Star award for the Deloitte 2007 Technology Fast 500.

Special thanks to our customers. Your feedback and insight continue to drive our innovation.

Deloitte Rising Star
Bomgar™ Recognized in Deloitte Fast 500

Ownership – Better than SaaS

Clearchoice Test "a direct link into problem Windows and Mac machines"
InformationWeek "more secure than hosted systems"
CRN "one of the best help-desk support solutions examined by the CRN Test Center"

Secure Virtual Support

Bomgar's remote access software is "designed and implemented with security best practices in mind."
Symantec

Bomgar™ offers "Secure remote control of PCs and servers; the only remote control appliance that enables help desk sessions and collaboration"
Network World

The B100 for the 1-Man Help Desk

No one needs to know you're a one-man support team. Wow your customers with the B100! Learn more about our PC remote control software solution for the little guy.

PC Mag Review May 7, 2007
Bomgar B100™
Version 9.2

"one of the more cost effective solutions around"

Remote Access Software for PC

Bomgar™ is the most advanced PC remote control software for the most ubiquitous operating system. Gain control of Windows™ 95-Vista™, Server 2003 and Windows Mobile™.
Windows Windows Mobile
Control Mac: Support a Designer
Mac Bomgar™ supports remote desktop control to Mac. Access and support Mac desktops from a Windows or Linux computer.

Support Linux PCs

Linux support is now included in Bomgar's newest remote access software release.

Support for Linux enables you to expand your help desk support services & see the ROI from Bomgar™ remote access software even sooner.

Bomgar™ 10 | New remote access software >

SUSE     RedHat     Fedora     Ubuntu

Accelerate ITIL® Compliance

Is ITIL® compliance an elusive dream that gives you sleepless nights?

Bridge the gap between incident management and problem management, and supercharge the support process using Bomgar™ remote access software.

Bomgar's remote access software can help your help desk streamline its ITIL® compliance efforts.

ITIL Accelerate ITIL Compliance >
Span the Incident Resolution Gap

Many remote access software solutions track components of the support process but do little to address incident resolution.

Bomgar's enterprise help desk support solutions can help your help desk span the incident resolution gap.

Webcasts for the Enterprise:

• Accelerate ITIL From Strategy to Value
• Remote Support Solution Requirements
• Choosing PC Remote Control Software

Put "Ownership" back in TCO

Our software-as-a-service competitors talk about TCO, even when there's no ownership involved.

With Bomgar™ remote access software solutions, you own the BOX. Put it in your rack and rid yourself of the monthly fees and overages demanded by SaaS providers.

TCO
Explore Bomgar™

• CompanyBomgar Company Profile Document
• ProductBomgar Product Overview Document
• RecognitionCool Vendor in IT Support, 2008
• Featured Case StudyThe Salvation Army
• WebcastsOn-demand Webcasts

Featured Customer

Novell

"Integrating Bomgar into our service center gives us the ability to support all customers quickly and effectively." | Vice President of Global Support, Novell

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