Superior training is part of our commitment to helping you obtain the maximum benefit possible from the entire Bomgar enterprise remote support platform. Bomgar University Training Services will equip your team with the foundational knowledge and best practices they need to maximize your return on investment in Bomgar. With a variety of modular training courses and flexible delivery options from which to choose from, you can ensure your team receives relevant education.
The Bomgar University training services will enable your team to:
* All classes listed in Eastern Standard Time and are subject to availability.
The Bomgar Chat Essentials training course is ideal for support center staff and service desk managers who want to learn everything needed to get up and running with the Bomgar Representative Console for Chat Support. During the three hour course, you learn how to install and configure the Representative Console, what chat initiation methods are available and how to utilize the chat session management tools. Bomgar Chat Essentials is offered virtually or on-site.Get the PDF
The Bomgar for Support Managers training course is ideal for support center staff and service desk managers who want to learn how to configure Bomgar for your unique environment. During the one day course you will also learn how to map and use Bomgar's foundational features to maximize your remote support workflow. This course is one full day on-site, or two half-days virtually delivered, so your team can engage in Bomgar learning from any location. Both training options are led by a Bomgar and ITIL-certified instructor.Get the PDF
Ideal for help desk analysts, support professionals and managers, this course provides a solid understanding of the Bomgar Representative Console, and what your customer sees during a support session. During the half-day course, your support representatives will become knowledgeable in session initiation, troubleshooting tools, session management and other support features. As a result, reps gain confidence and greater efficiency when initiating sessions and resolving customer issues. (Offered on-site, virtual or on-demand)Get the PDF
This course is designed for system/network administrators who want to learn how to configure and extend Bomgar for their unique environment. During the course administrators will learn how to efficiently administer and configure Bomgar on an ongoing basis focusing on these learning objectives: Setting Bomgar up for Success, Establishing Security Policies, Mastering Support Options, Customizing the Customer Experience, and Optimizing Session Data Reporting and Archival. This course includes a hands-on lab with exercises for students to practice what they learn. This course is offered as a two-day on-site course, or as a virtual course delivered over 4 half days.Get the PDF
This virtual, instructor-led or on-demand course prepares you for the ITIL 2011 Foundation Certificate in IT Service Management. Learn about process improvements, benefits, and challenges of ITIL 2011, and then complete your ITIL 2011 Foundation certification.Get the PDF
This instructor-led course prepares you for the ITIL Intermediate Qualification: Service Operation Certificate. This course is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certification.Get the PDF