Bomgar University Training Services

Superior training is part of our commitment to helping you obtain the maximum benefit possible from the entire Bomgar enterprise remote support platform. Bomgar University Training Services will equip your team with the foundational knowledge and best practices they need to maximize your return on investment in Bomgar. With a variety of modular training courses and flexible delivery options from which to choose from, you can ensure your team receives relevant education.

The Bomgar University training services will enable your team to:

• Reduce administration time
• Implement and standardize remote support best practices
• Improve adoption of enterprise remote support across your company
• Maximize your support operation’s return on investment
• Graduates of the training courses are also eligible to become Bomgar-certified, signifying the advanced skills and superior know-how that are critical to fostering customer service excellence.

Bomgar for Support Managers

• June 7-13, 2013, 9:30 am
• June 14, 2013, 11:00 am
• July 19, 2013, 9:30 am
• July 26, 2013, 11:00 am
• August 9, 2013, 9:30 am
• August 16, 2013, 11:00 am
• August 23, 2013, 9:30 am

* All classes listed in Eastern Standard Time

Bomgar System Administrator Essentials with Hands-on Lab

• June 4-6, 2013, 9:30 am
• June 12-14, 2013, 8:30 am
• June 18-20, 2013, 1:30 pm
• July 9-11, 2013, 9:30 am
• July 16-18, 2013, 1:30 pm
• July 23-25, 2013, 9:30 am
• August 6-8, 2013, 9:30 am
• August 13-15, 2013, 1:30 pm
• August 20-22, 2013, 9:30 am

* All classes listed in Eastern Standard Time

Bomgar for Support Managers

The Bomgar for Support Managers training course is ideal for support center staff and service desk managers who want to learn how to configure Bomgar for your unique environment. During the one day course you will also learn how to  map and use Bomgar's foundational features to  maximize your remote support workflow. This course is one full day, and is available virtual or onsite, so your team can engage in Bomgar learning from any location. Both training options are led by a Bomgar and ITIL-certified instructor.

Bomgar Representative Essentials

Ideal for help desk analysts, support professionals and managers, this course provides a solid understanding of the Bomgar Representative Console, and what your customer sees during a support session. During the half-day course, your support representatives will become knowledgeable in session initiation, troubleshooting tools, session management and other support features. As a result, reps gain confidence and greater efficiency when initiating sessions and resolving customer issues. (Offered on-site, virtual or on-demand)

Bomgar System Administrator Essentials with Hands-on Lab

This course is designed for system/network administrators who want to learn how to configure and extend Bomgar for their unique environment.  During the course administrators will learn how to efficiently administer and configure Bomgar on an ongoing basis focusing on these learning objectives:  Setting Bomgar up for Success, Establishing Security Policies, Mastering Support Options, Customizing the Customer Experience, and Optimizing Session Data Reporting and Archival. This course includes a hands-on lab with exercises for students to practice what they learned. This is a 1.5 day on-site course or virtually delivered in three half day sessions.

ITIL 2011 Foundations

This virtual, instructor-led or on-demand course prepares you for the ITIL 2011 Foundation Certificate in IT Service Management. Learn about process improvements, benefits, and challenges of ITIL 2011, and then complete your ITIL 2011 Foundation certification.

Problem Solving and Critical Thinking Workshop

The Bomgar Problem Solving & Critical Thinking Workshop is ideal for help desk analysts, support professionals and managers who want  to enhance their skill level for identifying true root causes.  During the 3 hour workshop course your representatives will learn a process approach to problem solving and root cause analysis, using critical and creative thinking as well as defined methodologies.  As a result, representatives gain confidence and greater efficiency when resolving customer issues. This is a virtual instructor-led course.

Virtual ITIL 2011 Service Operations

This instructor-led course prepares you for the ITIL Intermediate Qualification: Service Operation Certificate. This course is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certification.