Remote Support Roulette:
Which Solution Do I Choose?

Remote desktop support is the single best way to streamline support to your customers and dramatically improve first interaction resolution rates. But, with so many products on the market, how do you choose the right solution? What are the most important factors to consider? What are the differences between the leading PC remote control software vendors, and how do you pick the solution that best fits your needs?

Join the SSPA, Bomgar and IDC on Thursday, June 28 for an informative 60-minute webcast where you will learn from industry experts what guidelines you should follow when choosing a remote PC access solution.

Attendees can expect to:

• Gain insight from SSPA's John Ragsdale into the industry drivers for remote desktop support technology and what the key differentiating factors are to consider when selecting a vendor

• Get an overview of the competitive landscape and major players in the market from Matt Healey of IDC

• Find out about Bomgar's unique appliance-based PC remote control software from Founder and CEO Joel Bomgar

Speakers:
• John Ragsdale, VP of Research, SSPA
• Matt Healey, Senior Research Analyst, IDC
• Joel Bomgar, Founder & CEO, Bomgar Corporation

Recorded Event: June 28, 2007