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Virtualize your Support Staff

Bomgar™ virtualizes remote support, connecting your help desk support reps with end users and systems through firewalls regardless of physical location or platform. Because it turns multiple physical staff members into a shared virtual resource, support virtualization enables you to deploy your specialists according to business rules rather than physical constraints. This has powerful implications both for how you support your clients and for how you manage your remote support staff.


Support a Decentralized Environment

Geography doesn't matter. Respond fluidly to peaks in demand and resolve more incidents in the 1st tier. With Bomgar you can respond to clients and employees quickly and effectively, no matter where they are!


Centralize Support Administration

Create a virtual help desk that functions as a seamless entity despite geographic location. Increase remote support staff utilization and decrease the need for on-site visits. Automatically log support session and chat for audit records.

Support Virtualization Diagram
Support Virtualization Whitepaper

"A virtualized support services group is better able to handle peaks in demand because personnel from many different locations can be virtually deployed to address the concerns."
Matt Healey | Research Manager, IDC

Solutions by industry
>IT Outsourcers
>Software Support
>Healthcare
>Finance & Insurance
>Education
>Government

B300 > Enterprise Help Desks

Transform your organization's help desk staff into a virtual resource. Effectively support a distributed environment from a single solution while increasing capacity & responsiveness.

B200 > Mid-sized Businesses

Virtualize your support staff to dramatically increase remote support rep productivity and reduce costs. Consolidate multiple remote support tools into a single, secure solution.

B100 > Individuals

Virtualize yourself to provide on-demand remote support to any system, anywhere. Effectively support a larger number of end-users from a single solution.

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