Software-as-a-Service (SaaS) Remote Support vs. Bomgar

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Video Summary

How do you compare Software-as-a-Service (SaaS) alternatives, like LogMeIn Rescue, WebEx Support Center, Teamviewer or Citrix GoToAssist, to Bomgar's appliance-based solution? 

This video recommends using security, integration and cost as areas of focus when comparing alternatives to Bomgar's remote support software.


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Video Transcript

It’s time to replace your legacy remote access tools with more modern technology. But how do you compare dozens of software-as-a-service options to Bomgar – the appliance-based solution?

You could start with security. (Watch the Security Video) Both Bomgar and SaaS tools let you do web-based remote support. But only Bomgar lets you support critical internal systems without exposing them to the internet. SaaS remote access tools route your sensitive data through third party servers. That means you’re liable for systems you don’t control.

But with Bomgar, you don’t have to trust someone else to guard your data. Bomgar routes all your sensitive data through an appliance behind your firewall under the security measures you already have in place.

Bomgar makes integration better, too. (Watch the Integration Video) It’s easier to integrate an appliance you own, behind your firewall, than a SaaS tool you don’t own, behind someone else’s. Bomgar also offers pre-built integrations for the leading service desk, CRM, and systems management solutions. 

“But isn’t Bomgar more expensive?” You ask. Actually, Bomgar customers see significant savings over the SaaS alternatives over time. With software-as-a-service, you pay the SAME AMOUNT EVERY YEAR.  That’s really just rent. 

But Bomgar is something you own. And you can get upgrades and support at a fraction of the cost compared to SaaS alternatives. (Request Pricing)

Also, Bomgar licenses are concurrent licenses - not named seats. Instead of buying a license for every rep, you only buy enough to cover your peak support load, sharing licenses across teams. 

Did we mention that Bomgar is all-inclusive rather than a la carte? Screen sharing, chat support, remote access, mobile device support, vendor access management and all the supported platforms are all included in the core product. It’d take a lot of duct tape to get the same functionality with competitors’ tools. 

Bomgar also guards you from losing money from someone else’s down time. When a SaaS provider experiences a service interruption, most – if not all – of its customers are affected. 

But with Bomgar, you control uptime, just like you already do with your other critical systems. Our built-in redundancy and temporary hosted services bring additional reliability to an already stable architecture. 

So when it comes to security integration and cost, Bomgar is just better.


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