Our world is becoming increasingly mobile at a rapid rate. With the explosion of smartphones and tablets, and a workforce that is more geographically dispersed than ever, service desks and support centers are challenged to handle a widening variety of platforms and devices, spread out around the world.
With business leaders rolling out mobile apps and devices, and embracing Bring Your Own Device (BYOD) policies, IT organizations can no longer dictate what types of systems and platforms they’ll support. End-users depend on smartphones and tablets to do their jobs, and when they have an issue, they expect you to fix it. But using different remote support tools or purchasing add-ons to support different mobile platforms is inefficient and cost-prohibitive.
Bomgar enables organizations to provide comprehensive support to and from nearly any device or platform, no matter where support reps or end-users are located. With Bomgar, you can support smartphones and tablets with the same solution you use to access and fix desktops, laptops, and point-of-sale systems, plus switches, servers, routers and more.
Bomgar offers the most comprehensive set of features for remotely supporting smartphones and tablets, including Apple iOS, Android, and BlackBerry devices. With Bomgar, you can chat with users, help them configure their devices, transfer files, view system info, see the screen, and, on some systems, fully control the device. And Bomgar is the only solution to offer comprehensive mobile support without passing session details and access through a third-party, allowing you to say “yes” to supporting new mobile devices without compromising security or compliance.