Government

Support remote systems without sacrificing security.

Don’t Trade Security for IT Support Efficiency

As consumer technology finds its way into the workplace, and the brick and mortar walls of “the office” begin to dissolve, Government IT organizations are challenged to support a dispersed workforce using a wider range of platforms and devices. Although they’re being asked to “do more,” these IT organizations are often left “with less,” stretching their notoriously tight budgets.

On top of that, hackers and cyber-terrorists are ramping up their efforts to steal government data and shut down essential networks.  Unfortunately, many government IT organizations are still using unsecure remote access tools, the number one attack pathway used by hackers to gain access to sensitive systems and data. In fact, The 2012 Data Breach Investigations Report by the Verizon Business RISK Team states, “Remote access services (e.g. VNC, RDP) continue their rise in prevalence, accounting for 88% of all breaches leveraging hacking techniques—more than any other vector.”

When you're dealing with government agencies or healthcare organizations, security, logging and auditability is paramount. We needed a tool that could provide both help desk efficiency and best-in-class security.
Luc Poirier, Global Desktop Systems Management Engineering Manager, CSC

Securely Access and Fix Any System, Anywhere with Bomgar

Bomgar’s unique, appliance-based remote support solution allows you to remotely access and fix nearly any system or device, anywhere, while keeping sensitive data and system access behind your own secure firewall. 

With Bomgar you can support laptops, servers, smartphones and tablets, on or off your network, no matter where they’re located. With the ability to see and control the screen or view system information, your support reps will resolve issues more quickly, improving productivity and end-user satisfaction.

Bomgar is the only remote support vendor to offer a solution that is FIPS (Federal Information Processing Standards Publications) 140-2 Level 2 validated.  And Bomgar offers smart card support, allowing support technicians to use smart cards and common access cards (CAC) for multi-factor authentication.

Bomgar also offers a secure way for third-party vendors to access your network and systems, allowing you to control what they can access and track every move they make.

With Bomgar, Government organizations can:

  • Support remote employees and systems, and eliminate 90% of on-site visits
  • Increase first contact resolution by 20-50% and staff utilization by 10-30%
  • Decrease call escalation by 10-30% and significantly increase customer satisfaction
  • Provide support to and from mobile devices, including Android, iPhone, iPad and BlackBerry
  • Increase compliance with the only FIPS 140-2 Level 2 validated remote support solution
  • Allow third-party vendors to remotely access systems and data in a secure, controlled manner
  • Integrate CAC or Smart Cards into the remote access authentication process
  • Consolidate disparate, ineffective remote access tools with a single, comprehensive solution
We chose Bomgar because we needed a remote support solution that is secure, meets data privacy requirements, and does not require elevated network permissions. Both our clients and IT staff have been impressed with Bomgar’s feature-rich functionality.
Johnny Quinonez, IT Manager, Tulare County Information & Communications Technology (TCiCT)

The Only Remote Support Solution Designed with Security in Mind

That’s why Bomgar is the top choice for dozens of government organizations, including:

  • 12 of the 15 Departments of the U.S. Federal Executive Branch
  • 44 of the 50 U.S. State Governments
  • 11 of the 21 U.S. National Laboratories
  • 7 of the 14 Fortune 500 Aerospace and Defense companies
We are now able to support anything, anywhere, and this gives us an advantage to improve our support to customers. Bomgar has reduced the need for on-site technical staff and has lowered the costs for both our business and our customers.
David Richards, Ict Technical Officer, Shropshire County Council

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