Providing tech support to faculty, staff and students both on and off campus is no small task. The days of only supporting on-campus computer labs filled with rows of identical desktops is a thing of the past. Campus boundaries are expanding with the growth of online classes, remote branches and international programs. And keeping technology up and running is even more critical as books, lessons, schedules and grades all move online.
Educational institutions are on the front lines when it comes to the next generation of technology users, who expect to use their personal laptops, smartphones and tablets for school. End-users have Mac laptops, Windows 8 systems, iPads and Android devices - all of which they expect you to support. Plus, IT departments must maintain the highest levels of security when it comes to student records and employee data.
Bomgar’s appliance-based remote support solution allows you to remotely access and fix nearly any system or device, anywhere, while keeping sensitive data and system access behind your own secure firewall.
Bomgar is a single, centralized solution that allows you to support all of your end-users and devices, from servers to smartphones, both on and off your network. With Bomgar, educational organizations around the world have drastically improved support efficiency, performance and security while significantly cutting costs. That’s why more than 500 educational institutions use Bomgar to support their students, staff and systems.
“We have four teams on our IT staff. Our front line is the service desk, which offers phone, email and drop-in support. They rely heavily on Bomgar and the solution has significantly reduced the need to escalate support calls to another level.”
The university's Client Services team performed an on-site test of Bomgar along with Citrix GoToAssist Corporate and LogMeIn Rescue. But when the internet went down, they could still use Bomgar to support users on the network.