Whether you support specific technology products or provide full IT services, your customers expect their technology to work. And when it doesn’t, they expect you to fix it…immediately. Trying to walk through a technology problem over the phone wastes valuable time and can be frustrating for both the customer and the support agent. That’s why remote support tools that allow you to see the screen, control the system and quickly fix the issue are imperative.
Unfortunately, most of the tools available for remotely supporting customers fall short in one area or another. Some require a pre-installed software client on the customer’s computer and won’t work through firewalls without configuration. Others can’t connect to all of the operating systems and mobile devices that your customers use. And Software as a Service (SaaS) remote support products route sensitive customer data and system access through third-party datacenters which lie outside your control raising security issues.
Bomgar equips customer support centers with a secure, web-enabled remote support solution that lets you support any customer, using any platform or device, anywhere in the world. Your support reps will resolve issues more efficiently, improving productivity and customer satisfaction. Plus, the Bomgar appliance keeps access to your customers’ systems and data safe and sound behind your own firewall and security measures.
Bomgar is the top remote support choice for support centers large and small, including:
"I think the overall value that Bomgar has delivered to our company is found in client satisfaction. It's a win-win for both our clients and IT because we're lowing expenses while we're providing a service."
"Bomgar’s integration features allow PlumChoice support reps to use existing toolsets across multiple operating systems. With these integrated tools, support agents are able to fix problems on the first call 92% of the time"