Videos
Improve Support Metrics with Effective Communication and Collaboration
A Bomgar webcast featuring Gartner analyst Jeff Brooks on improving support metrics with better communication & collaborationWhitepapers
Close the Door on Hackers with Secure Remote Support
A recent Verizon data breach report reveals that remote access tools are the #1 attack pathway for hackers.
HDI 2013 Benchmark Report: Staffing Desktop Support
This brief examines data regarding desktop support staffing from the 2012 HDI Desktop Support Practices & Salary Report.
Keeping Government Workers on the Go
A Center for Digital Government issue brief on how help desk solutions can deliver secure remote support to mobile employees.
PCI and Remote Support: How Compliant are the Keys to the Kingdom?
Understand the specific requirements of PCI DSS that apply to remote support and how to ensure you remain compliant.
Support Swarming Boosts Productivity, Satisfaction & Retention
Bomgar enables support teams to swarm around around issues by allowing multiple people to collaborate within sessions.
Transitioning to a Mobile Workforce
Find out the questions IT organizations should consider when managing and supporting mobile devices.
