Bomgar iOS Customer Client
Bomgar takes your service desk a bold leap forward with the most advanced collaborative remote support available anywhere for the Apple iPhone® and iPad®!
Support Mobile Users on the iPhone® and iPad®
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You can dramatically broaden your service desk reach with the new Bomgar iOS Customer Client. Now your employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Your support reps can securely chat, co-browse a Web site on the end user's mobile device, view screen shots that the end user captures, and even push configuration profiles to mobile employees and end users right from the Bomgar Rep Console. |
Watch the Bomgar iOS Customer Client in action! |
Offer the Most Advanced Support for iOS Mobile Devices
Your service desk technicians will be more productive when initiating a support session with an end user on an iPhone or iPad and beginning a secure chat session. From there they can rapidly troubleshoot issues through the innovative use of Web site co-browsing and viewing screen shots captured by the end-user. Your technicians can even push Web links to end users with helpful tips to quickly resolve the issue. By using the Bomgar iOS Customer Client you can resolve more support issues faster and increase customer satisfaction as your service desk supports more mobile users. Bomgar iOS Customer Client Press Release
Capabilities Summary
- Secure Session Chat – Use Bomgar to chat in real-time with mobile users to better understand the issue.
- Co-Browsing – Support reps using Bomgar can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue.
- Screen Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device.
- Push Configuration Profiles – Support reps can push URLs of available configuration profiles to end users via chat, rapidly resolving common configuration issues.