Remote Support for BlackBerry Devices

Bomgar enables you to gain control of BlackBerry devices with no pre-installed client. Connect to the end-user no matter where they are located. Remote support of a BlackBerry smartphone is very similar to supporting a remote computer. With Bomgar, support technicians can:

• Chat with the customer and view the screen
• Control the BlackBerry keys and trackball
• View the smartphone system information [e.g., memory, battery life, software version, etc.]
• Control remote computers tethered to the BlackBerry smartphone
• Support BlackBerry devices using the BlackBerry Enterprise Server (BES) or Internet Service (BIS)