Bomgar™ remote support software enables a remote desktop connection from any Windows/Linux PC anywhere

Free Trial | Support Virtualization Blog | Webcasts

The BOMGAR B300™

Enterprise Remote Support Software

An enterprise help desk shouldn't have to rely on another company for remote desktop access service. With the B300, your remote help desk has everything it needs to support clients and employees in-house, keeping your IT support infrastructure secure. Your help desk can support all of your end-users, even if they are using Windows Mobile devices. And unlike other PC, Mac, and Linux remote access solutions, Bomgar™ has the ability to control and support unattended systems baked in, with no additional software required.

The B300: Helpdesk Support for the Enterpise

". . . enterprises looking for PC support and configuration management should include new appliance-based approaches in addition to traditional products."
Cool Vendors in IT Support | Gartner

The B300 only takes about 30 minutes to install, enabling your remote help desk reps to start a remote support session with any PC anywhere in the world within an hour of the appliance arriving. To make implementation simple, Bomgar™ remote desktop software integrates with many of your existing applications, directories, and authentication mechanisms that make remote support work seamlessly with other help desk support processes and software. And the B300 is equipped with a RAID 5 multiple hard drive configuration, dual power supplies, and dual processors – perfect for an enterprise remote support environment where uptime is of utmost importance.

iNote (Integration Note)

• Bomgar™ Remote Support for BMC® Remedy® Service Desk

Related Products

• BMC® Remedy® AR System®
• BMC® Remedy® IT Service Management

Validated by BMC Software

• "IDC believes that enhancing the support services organization will result in higher productivity and more satisfied customers"

• "After implementing the Bomgar solution, employee utilization grew by more that 300%", Information Technology Inc.

Cool Vendors in IT Support, 2008

"Distributed environments: IT organizations are increasingly demanding the ability to manage a large distributed environment, without taking on unmanageable complexity and leaving end users unsupported. End users are becoming increasingly mobile and distributed, and this challenges the IT organization with keeping its systems up-to-date, accessible and issue free."

Integration with BMC® Remedy® Service Desk

Remote Support Software:
Solution Value
Bomgar™ remote desktop software gives you an on-demand remote desktop connection to PC, Mac, Linux and Windows Mobile™ over the internet. Its simple connection process lets you gain control instantly, making remote support faster and simpler for everyone involved.

Key Features and Benefits
Integration with BMC Remedy Service Desk enables:
• Remote support staff to begin a remote support session from within the Service Desk application.
• Remote support staff, administrators, and managers to view Bomgar™ session logs from within the Service Desk application.
• Remote support administrators and managers to measure the performance and effectiveness of the remote help desk by creating customizable reports.

Contact: http://www.bmc.com

Partner Type	Technology Alliance
Territories	Global
Technology Category	Knowledge Management/eSupport
Solution Areas	Incident & Problem Process Management
Routes to Value	IT Service Support
BSM Workflows	Proactive Incident and Problem Management
Validation Status	Validated

How Does the BOMGAR B300™ Work?

Establish remote desktop access:

How does Bomgar™ remote desktop software enable virtualization of your help desk? Although firewalls block incoming traffic, they do allow outbound traffic. Bomgar™ enables secure access to PC, Mac, Mobile, and Linux systems when both the remote help desk rep and the end-user send outbound traffic to the B300. This means you can provide remote support for almost any computer world-wide.

Remote Support Diagram
IMAGE: How the Bomgar Box Works.jpg

1. Remote Desktop Support Within Your Network

Remote Support for Attended Systems
Clients can initiate a remote support session with your help desk reps via your online support portal for issues that require immediate attention.

Remote Support for Unattended Systems
For scheduled troubleshooting, a remote help desk rep with administrative privileges can push a remote support session to a Windows system within the LAN with Bomgar's Jump™ functionality.

2. Remote Desktop Support Within a Separate Network

Remote Support for Attended Systems
To gain control through firewalls, both the remote support rep and the client connect to the B300 outbound through firewalls, eliminating the need for firewall configuration.

Remote Support for Unattended Systems
Installing a Jumpoint™ remote desktop software client on a device within a remote network enables you to push a remote support session to any unattended Windows system within the network (requires administrative privileges on the network).

3. Remote Desktop Support for Mobile Devices

To receive support for a Windows Mobile device, a client can go to your online remote help desk portal and start a session just like a normal Windows desktop.

4. Remote Desktop Support Outside of the Network

Remote Support for Attended Systems
Clients can connect to you from anywhere in the world with any web browser via the Bomgar™ support portal.

Remote Support for Unattended Systems
Install a Jump™ remote support software client on a Windows, Mac, or Linux machine for anytime control. Jump™ clients can be installed via standard remote support session or can be mass-deployed via email for the end-user to install.

The Bomgar B300™

Documents for the B300

Product Overview
Installation Guide
Administrator's Guide
Support Rep Guide
B300 Review CRN
Hard Drive Replacement
Power Supply Replacement
Play B300 Installation Movie
Play B300 Administration Movie
Play Bomgar™ Flash Movie Demo