Comparison: B200 vs. B300
Remote Desktop Access That Fits Your Company
We've designed the Bomgar B200™ for the small business IT helpdesk. Its standard remote desktop access features fit the service needs typical in most small to medium businesses. It can also satisfy the needs of enterprise companies with small internal help desks.
The Bomgar B300™, on the other hand, targets the needs of enterprise companies or medium-sized businesses with enterprise needs. If you have a smaller IT helpdesk (10-25 remote support reps), but you need all of the redundancy and integration features Bomgar™ remote desktop software has to offer, you may want to consider the Bomgar B300™. The B300 offers maximum redundancy, with multiple hard drives, power supplies, and processors.
Request an evaluation Bomgar Box™
Qualified companies may request an evaluation unit for an in-house test. We process evaluation requests only over the phone. Toll Free: (877) 826-6427 | Direct: 601.519.0123 | Hours: 8:00 - 5:00 CST
The Bomgar B200™
1U rack-mountable server
1.7 x 16.7 x 14 in., 17.5 lb.
Capacity: Up to 20 concurrent support reps |
The Bomgar B300™
1U rack-mountable server
1.7 x 17.2 x 26.7 in., 45 lb.
Capacity: Up to 300 concurrent support reps |
Remote Support Appliance Comparison
When selecting your remote support appliance from Bomgar, you need to consider the following for each Box: Licensing and Capacity; Redundancy and Hardware Requirements; Integration Features.
Remote Support: Licensing & Capacity |
|
| Capacity |
Capable of hosting up to 20 concurrent IT helpdesk representatives; Gain remote desktop access to any Linux, Mac, or PC anywhere on demand |
Capable of hosting up to 300 concurrent IT helpdesk representatives; Gain remote desktop access to any Linux, Mac or PC anywhere on demand |
| Licensing |
Standard |
Standard or Enterprise |
|
| Redundant Architecture |
Single processor and power supply |
Dual processors and dual power supplies |
| Hard Drives |
Single hard drive |
RAID 5 – three hard drives and one hot spare |
| Hard Drive Failure Notification |
Not available |
Email alert, external LED alert, and detailed alert within the Bomgar Box™ web interface |
Help Desk Integration
The additional integration features listed below are generally based on licensing. Enterprise licensing is optional on the Bomgar B200™. It is the only licensing available on the Bomgar B300™. |
|
| BMC Remedy™ Integration |
Only with enterprise licensing |
Included |
| Multi-Language Support |
Only with enterprise licensing |
Included |
| Multi-Factor Authentication |
Only with enterprise licensing |
Included |
| Syslog Server Integration |
Only with enterprise licensing |
Included |
| Database Integration and API Extraction Tool |
Only with enterprise licensing |
Included |
| Installation |
Easy 30-minute setup |
Standard 30-minute setup; integration of specific components varies |
|
