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Support Your Enterprise from One Screen
Enterprise Remote Desktop Control Software
Legacy remote access software tools compromise security, and contributed to 40% of data breaches in 2008*. And they often cannot support end-users working outside the network.
But Bomgar is on the cutting edge of remote desktop control technology. With Bomgar, support reps can control the screen, mouse and keyboard of remote computers and servers over the internet or network, no matter where they are located or what operating system they're running.
Deploy the Remote Support Appliance™ at your facility under your control and create a secure remote connection to remote computers, servers & devices.
• Integrate remote desktop control with internal directories and systems.
• Consolidate multiple remote control tools with a single solution.
• Manage, monitor and report on support activity – even in real time!
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Bomgar Makes Enterprise Remote Support S-I-M-P-L-E
Security
Protect your customers, protect your company and prove it to your auditors. |
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On-site Appliance
The Bomgar Box resides at your facility under the security measures already in place.
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3rd-Party Tested
Bomgar has been "designed and implemented with security best practices in mind" – Symantec
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Audit Trail
Bomgar logs and records the details of every remote control transaction to ensure compliance.
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Define Security Providers
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Integrations
Leverage your existing infrastructure by plugging Bomgar into your systems, processes and brand. |
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Identity Management
Integrate Bomgar with internal directories to steamline deployment. Manage access with Single Sign-On and Multi-Factor Authentication.
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Service Desk Integration
Start a remote desktop control session from an open ticket in BMC Remedy, BMC Service Desk Express and HP Service Management Solutions. |
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Customizations
Style the support website, the customer client, and other customer facing elements with your brand. You can also customize messages and legal content |
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Novell's Integration of Bomgar at the Service Desk
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Manageability
Consolidate administration, gain visibility and optimize the support process. |
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Portals
Create branded support portals for each customer, product or branch with specific rules for each portal.
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Surveys
Present customers and reps with customizable 10-question surveys to monitor support performance.
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Bomgar Button
Place an icon on a remote desktop to simplify support. A single click initiates a remote control session.
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Bomgar's Default Customer Support Portal
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Platform Support
Support all your systems and people from one screen. |
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Multi-Platform Control
Support computers, servers and devices wherever they are, whatever operating system they're running – Windows, Mac, Linux, Windows Mobile or BlackBerry.
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Jump Technology
Remote access software for servers and unattended desktops is one of Bomgar's standard features, included in every license.
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Firewall, Router, NAT Friendly
Bomgar navigates corporate access barriers elegantly. This lets support technicians focus on repairing the remote desktop, not initiating and maintaining the remote desktop connection.
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Controlling a Windows Mobile Device from SUSE
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Lower Cost
Decrease on-site visits, eliminate phone support and respond effectively. |
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Concurrent Licensing
Let all of your reps use Bomgar, but only pay for the licenses you use.
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Multi-Session Control
Increase support capacity 50-80% by enabling your reps to multi-task instead of watching progress bars. |
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Demonstration Mode
Show the rep screen to up to 15 remote customers for training, demonstrations and presentations.
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Click-to-Chat Window
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Enterprise Focus
Overcome the obstacles to support in your enterprise environment. |
Product
Bomgar's remote support appliance, the Bomgar Box, offers enterprises the most secure deployment model available for remote control software – with licensing and integration options designed for enterprise deployments.
Bomgar B300 Physical Appliance |
Bomgar B300v Virtual Appliance |
Partners
Bomgar's ecosystem of integration partners allows companies to address the entire support process seamlessly, without creating additional data silos.
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Customers
Over 5000 customers worldwide, including 5 of the 6 Fortune 500 IT Outsourcers, use Bomgar as their remote support solution.
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| *2009 Data Breach Investigations Report by Verizon Business |
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