Secure Remote Support

#1 Choice of Enterprise Support Organizations (IDC, 2014)

Try Bomgar

Provide remote assistance securely through firewalls to any remote desktop, server, POS system, or mobile device.

Easy to Connect

With more than 20 ways to launch remote support, it’s easy to connect.

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Support Any OS

Support Windows, Mac, and Linux, plus iPad, iPhone, and Android.

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Integrated Support

Launch remote support from your ITSM, CRM, or Service Desk platform.

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How Bomgar Remote Support Software Works

Remote Support Features

Remote Control

Control and support almost any remote desktop, server, or mobile device. See the screen, transfer files, view system info, and more! No VPN required.

Customer Support

Use chat support, screen sharing, CRM integration, and skills-based routing to increase support staff productivity. Includes customizable surveys and support portals.

IT Service Desk

Launch remote support from your ITSM or service desk system. Automatically update incidents with session details, chat transcripts, survey responses, and video recordings.


Share sessions between technicians, developers, or even outside vendors so that they can see the issue and troubleshoot together, helping support incidents get resolved faster.


Embedding chat and remote support in your website, desktops, Windows programs, and mobile apps makes it easy for customers and employees to get help.

Monitor and Audit

Monitor support activity in real time, track customer satisfaction, record every remote support session, and collect a detailed audit trail of each interaction.

"...We needed a tool that could provide both help desk efficiency and best-in-class security."
Luc Poirier, Global Desktop Systems Management Engineering Manager

Deploy On Site or in the Cloud

When it comes to deployment options, Bomgar can fit your business needs. Our on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. The unique segmentation capabilities of our cloud deployment gives you cloud without compromise.

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Connect No Matter What OS They're Running

Bomgar lets you support all of your systems over the web, even if they are behind firewalls you don't control. Supporting everything with one solution speeds incident handling time and support rep productivity.

Support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Plus, your technicians can offer support from their preferred device, even if it's an Android tablet or iPad.

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Integrate Remote Support With Your Ticketing System or CRM

There's probably already a Bomgar remote support integration build for your service desk, CRM, or systems management solution. If not, our APIs and professional services make it easy to build one.

  • Launch chat support from a help desk ticket
  • Start a remote desktop connection from ITSM
  • Get closed-loop reporting on support activity
  • Improve IT service desk efficiency
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Connect Securely Every Time

With Bomgar, you can strengthen remote support security. Each encrypted connection is outbound, so you can connect without VPN or firewall changes. You can leverage Active Directory and LDAPS to manage authentication, define more than 50 permissions for technicians, and capture a detailed audit log of every session.

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