Control and support almost any remote desktop, server, or mobile device. See the screen, transfer files, view system info, and more! No VPN required.
Use chat support, screen sharing, CRM integration, and skills-based routing to increase support staff productivity. Includes customizable surveys and support portals.
Launch remote support from your ITSM or service desk system. Automatically update incidents with session details, chat transcripts, survey responses, and video recordings.
Share sessions between technicians, developers, or even outside vendors so that they can see the issue and troubleshoot together, helping support incidents get resolved faster.
Embedding chat and remote support in your website, desktops, Windows programs, and mobile apps makes it easy for customers and employees to get help.
Monitor support activity in real time, track customer satisfaction, record every remote support session, and collect a detailed audit trail of each interaction.
Take a closer look.
The University of Tennessee Knoxville supports a Mac-saturated campus with Bomgar Remote Support. With more than 27,000 students and 7,800 faculty and staff, supporting multiple platforms - especially Macs - was a challenge.Read the Blog Post
For the third year in a row, Bomgar is the #1 Enterprise Market Leader in Remote Support. See why IDC calls Bomgar, “Remote Support Technology with a sweet spot at the enterprise level.”Read the Report
Bomgar inSight lets support technicians see and annotate real-time video from an end-users’ mobile device to speed troubleshooting and time to resolution. Try it for yourself today.Watch a Demo
When it comes to deployment options, Bomgar can fit your business needs. Our on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. The unique segmentation capabilities of our cloud deployment gives you cloud without compromise.Learn More
Bomgar lets you support all of your systems over the web, even if they are behind firewalls you don't control. Supporting everything with one solution speeds incident handling time and support rep productivity.
Support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Plus, your technicians can offer support from their preferred device, even if it's an Android tablet or iPad.Learn More
There's probably already a Bomgar remote support integration build for your service desk, CRM, or systems management solution. If not, our APIs and professional services make it easy to build one.
With Bomgar, you can strengthen remote support security. Each encrypted connection is outbound, so you can connect without VPN or firewall changes. You can leverage Active Directory and LDAPS to manage authentication, define more than 50 permissions for technicians, and capture a detailed audit log of every session.Learn More