Remote Support Software

Bomgar Remote Support allows you to provide remote assistance through firewalls to desktops, servers, POS systems, and mobile devices. We even have native Android and iOS apps for support technicians. Whether you deploy on-premises or in the cloud, Bomgar offers the highest levels of security.

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How Bomgar Remote Support Software Works

Remote Support Features

Remote Control

Control and support almost any remote desktop, server, or mobile device. See the screen, transfer files, view system info, and more! No VPN required.

Customer Support

Use chat support, screen sharing, CRM integration, and skills-based routing to increase support staff productivity. Includes customizable surveys and support portals.

IT Service Desk

Launch remote support from your ITSM or service desk system. Automatically update incidents with session details, chat transcripts, survey responses, and video recordings.


Share sessions between technicians, developers, or even outside vendors so that they can see the issue and troubleshoot together, helping support incidents get resolved faster.


Embedding chat and remote support in your website, desktops, Windows programs, and mobile apps makes it easy for customers and employees to get help.


Monitor support activity in real time. Track customer satisfaction. Record every remote support session. And collect a detailed audit trail of each interaction.

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Integrate Remote Support With Your Ticketing System or CRM

There's probably already a Bomgar remote support integration build for your service desk, CRM, or systems management solution. If not, our APIs and professional services make it easy to build one.

  • Launch chat support from a help desk ticket
  • Start a remote desktop connection from ITSM
  • Get closed-loop reporting on support activity
  • Improve IT service desk efficiency
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Connect Securely Every Time

With Bomgar, you can strengthen remote support security. Each encrypted connection is outbound, so you can connect without VPN or firewall changes. You can leverage Active Directory and LDAPS to manage authentication, define more than 50 permissions for technicians, and capture a detailed audit log of every session.

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"Remote Support Technology with a sweet spot at the enteprise level."
IDC Worldwide Clientless Remote Support Software 2013 Vendor Shares: Top 6 Market Share Leaders

How is Bomgar designed for the enterprise?

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