In a large company, hundreds or even thousands of vendor technicians periodically require remote access to application servers, network devices, or user’s desktops. But most companies have no organized management around vendor access and require that policies be written to attempt to control it.
With Bomgar customers can use internal security policies to control every aspect of how vendors access their environment. They get the support they need without compromising security.
And for many Bomgar customers, vendor reps function as part of the overall support infrastructure.
Rather than changing the methods of support delivery whenever a vendor is engaged, our customers want a seamless process for vendor collaboration. Bomgar’s Embassy and Rep Invite features enable just that. Any permission or group policy setting available for internal reps can be applied to vendors, too. Customers can even use availability routing or skills-based routing with vendors.
Our customers love the control Bomgar gives them for managing vendors. And many of their vendors become Bomgar customers just to get the functionality Bomgar offers!
“We wanted to make sure that these vendors could remotely access their systems without a lot of difficulty, but at the same time, we wanted the ability to control and monitor access."
“When getting support from a vendor, ... the traditional approach was for them to ask us to connect to a WebEx or some other thirdparty tool. ... Now, we make them log in with Bomgar, and I can control what they can and can’t do and know that their application will uninstall whenever the session is closed."