With Bomgar, support representatives can support Apple iPhone, iPad and iPod touch devices to help remote users resolve issues and configure settings.
With the Bomgar iOS Customer Client app, the remote user can chat with the representative, share images from the camera roll, and co-browse web sites.
The representative can also transfer files to the remote device and view its system information.
Bomgar also provides a portal for distribution of Apple iOS configuration profiles.
Apple iOS configuration profiles are XML files that quickly load settings and authorization information onto an iOS device. Configuration profiles might contain security policies, Wi-Fi settings, VPN configuration information, authentication credentials, Exchange account settings, email and calendar accounts, or certificates that permit iOS devices to work with a variety of systems.
These profiles can be installed on iOS devices to efficiently load settings, implement security policies, and so forth.
Profiles are maintained through the administrative interface and can be either public, available to anyone who can access the support portal, or private, requiring an access key provided by a privileged representative.
With Bomgar, support representatives can control remote desktops, servers and laptops from an iPad, iPhone or iPod touch.
Bomgar's mobile representative console for iOS devices increases efficiency by allowing mobile support technicians to stay productive.
A technician can control remote desktops, servers and even other mobile devices with a toolkit similar to the desktop version of the Bomgar representative console.
Not only are screen sharing and remote control available to technicians on Apple iOS devices, but a number of other Bomgar features, too.
For example, Bomgar Buttons, Chat Support, Jump Clients, Multi-Monitor Support, Multi-Session Support and Special Actions are all available to reps on iOS devices.
Team managers and leads can use the iPad Dashboard to monitor remote support sessions live. View the chat interactions and changes to the remote desktop as they occur.
Even if a team member has no active support sessions, a lead or manager on an iPad can monitor the remote desktop of the team member while he or she is logged into the rep console.
An icon appears on the remote desktop alerting the technician that monitoring is taking place. And all monitoring activity is logged for reporting purposes.
Dashboard monitoring is a great accountability tool for reps located at remote locations or home offices.
Remote iOS screen sharing is available when supporting customers running iOS 8 and Mac OS X Yosemite. The remote Mac customer can enable screen sharing by plugging the iOS 8 device into the Mac, then beginning a QuickTime recording. Once connected, the Bomgar rep can see the remote iOS screen for support.
However, full remote control of iPad, iPhone or iPod touch is in violation of Apple terms and conditions. Bomgar continues to monitor the situation and is prepared to offer the ability to remote control iPad, iPhone and iPod touch devices once a sanctioned method is made available. But at this time, neither Bomgar nor our competitors may legally remote control Apple iOS devices.
For more information about offering remote support from Apple iOS devices, view:
For more information about supporting Apple iOS devices, view the Guide to Supporting Apple iOS Devices with Bomgar.
To support a customer on an Apple iPhone, iPad or iPod Touch, have your customer download and install the Bomgar iOS Customer Client app from the Apple App Store. App Store is a pre-installed app on iOS devices.