Dell KACE
Integrated Remote Support, Secure Chat and Intel vPro Technology for the Dell KACE K1000 Management Appliance
Dell KACE with Remote Support and Secure Chat
Support and IT organizations using the Dell KACE K1000 Management Appliance can integrate it with Bomgar to improve service levels, centralize support processes and strengthen compliance.
Bomgar’s integration with the Dell KACE Management Appliance increases the effectiveness of your technicians with robust remote support, secure chat and incident-based mobile device support.
Technicians can launch a remote support session directly from the service desk and inventory features, and session details, such as chat transcripts and notes, are appended to the record when the remote support session ends.
Our Bomgar partnership is derived from a common vision - bringing innovative and robust appliance-based technology to market, which can be easily deployed by organizations of all sizes. We continue to expand our suite of automation and security solutions - providing customers with unmatched systems management and remote desktop control.
Dell KACE K1000 Support Capabilities with Bomgar
- Single-click, end-user initiated chat/remote support session via email from the K1000 Appliance
- Incoming Bomgar support requests are automatically routed to the least busy technician
- Easy technician access to the associated service desk ticket
- Technician-initiated remote support invitation directly from the service desk ticket
- Single click support session initiation from the K1000 computer inventory page
- Automatic updates of K1000 service desk tickets including Bomgar session work details
- Enhanced ad hoc support session reporting through the K1000 and the Bomgar Appliances
- Automatically jump to a remote system from the K1000 inventory list
- Remotely control and repair blue-screened PCs equipped with Intel vPro Technology
Improve Efficiency with Integrated Remote Support
Bomgar’s integration with Dell KACE allows a support representative to launch a secure remote support session directly from the service desk and inventory features to immediately begin remotely diagnosing and resolving a problem – increasing first call resolution rates, shortening call times and eliminating site visits.
Bomgar's solution is multi-platform allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems.
And the Bomgar appliance keeps sensitive remote support logs and system access in-house, rather than routing them through a third-party, improving security and compliance.
Bomgar and Dell KACE Integration Webinar
Integrate remote support to offer a superior service desk user experience. Watch this informative webcast to learn about the integration.
Bomgar Professional Services
The Bomgar Professional Services team can assist with your integration to expedite the efficiency and productivity gains. Our Professional Services help you to fully utilize the Bomgar solution and maximize your return on investment.
