Support and IT organizations using the Dell KACE K1000 Management Appliance can integrate it with Bomgar to improve service levels, centralize support processes and strengthen compliance.
Bomgar’s integration with the Dell KACE Management Appliance increases the effectiveness of your technicians with robust remote support, secure chat and incident-based mobile device support.
Technicians can launch a remote support session directly from the service desk and inventory features, and session details, such as chat transcripts and notes, are appended to the record when the remote support session ends.
Bomgar’s integration with Dell KACE allows a support representative to launch a secure remote support session directly from the service desk and inventory features to immediately begin remotely diagnosing and resolving a problem – increasing first call resolution rates, shortening call times and eliminating site visits.
Bomgar's solution is multi-platform allowing support technicians to remotely support desktops, laptops, servers and mobile devices across operating systems.
And the Bomgar appliance keeps sensitive remote support logs and system access in-house, rather than routing them through a third-party, improving security and compliance.
Integrate remote support to offer a superior service desk user experience. Watch this informative webcast to learn about the integration.
The Bomgar Professional Services team can assist with your integration to expedite the efficiency and productivity gains. Our Professional Services help you to fully utilize the Bomgar solution and maximize your return on investment.
See your customer's screen and fully interact with the remote system as if it were on your desk.
Add secure, branded chat support to your website. Easily escalate from a chat support session to remote control.