intel-vpro-support

Intel® vPro™ Support

Remotely Resolve Issues below the Operating System Using Intel vPro Technology

Intel vPro Enhances Remote Desktop Support

You know you can offer remote support to multiple operating systems with Bomgar.

But you can also troubleshoot beneath the operating system on systems powered by Intel vPro Technology.

Use Bomgar to power a remote pc on/off, reboot to BIOS, reimage a remote computer and access remote desktops regardless of operating system state.

Deeper Remote Support for Computers with Intel® vPro™ Technology

Bomgar enables you to troubleshoot and resolve issues on remote computers below the operating system level by using Intel vPro Technology. Access remote devices powered by Intel Core vPro processors to power up or down and reboot PCs, read and update the BIOS, reimage the drive, and more.

First provision Intel vPro Technology-enabled devices. Then configure Bomgar to match the settings. Once enabled support technicians can then use Bomgar to access and control remote desktops and laptops at the sub-OS level, even when the devices aren't turned on.

  • Access an Intel vPro-enabled device right from your Bomgar Rep Console.
  • Start a secure Bomgar remote session (unattended and attended options).
  • View the device at the BIOS level, below the operating system.
  • Take action to resolve the issue, including power on or off, reboot to BIOS, reimage, and more.

The University for the Creative Arts in England chose Bomgar "for its superior ability to integrate with vPro technology."

James Davis | IT Customer Services Manager, UCA

Reduce Onsite Visits and PC Shipping Costs

With Bomgar's Intel vPro Support capability there's no need to send support technicians on site or ship back PCs with operating system failures. As a result, IT help desks can further reduce onsite visits and decrease end-user downtime. Your support operations will save both time and money. And your mobile workforce will be happier as their issues are resolved rapidly.

Intel is very excited to have Bomgar as an Intel partner. Enhanced with Intel vPro technology will enable Bomgar's customers to provide PC support in new ways, including remote power control, boot to BIOS, and accessing a PC regardless of operating system state.

Lisa Watts | Director, Business Client Solutions Enabling, Intel Architecture Group

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