Press Releases

NetworkStreaming Unveils Next Generation Tech Support Software at DEMO 2006

— Following Chris Shipley's opening remarks at the DEMO 2006 Conference, NetworkStreaming, Inc. will provide remote technical support to a user during a live demonstration of SupportDeskTM 9.0. Full Story

Network Engines to Manufacture the Only Appliance for Remote Support Software

— NetworkStreaming, Inc., a leading provider of appliance-based remote support software, announced today that it has partnered with Network Engines to deliver SupportDeskTM in a best-in-class software appliance. Full Story

New Initiative to Help Small Businesses Provide Remote Technical Support

— NetworkStreaming, Inc., announced today a new pricing structure that makes it easier for small businesses to deploy and manage SupportDeskTM, the company's industry leading appliance-based remote support software. Full Story

Can Remote Support Help Salvage Service and Support Contracts?

— Recently published results of the Service and Support Professionals Association (SSPA) Industry Committee on Maintenance and Support ROI revealed a previously overlooked shift in the influence of product sales vs. services/support/maintenance sales on technology vendors' corporate revenue and profits. Full Story

NetworkStreaming Selected To Present At DEMO 2006

— NetworkStreaming, Inc. announced today it has been invited to participate in the prestigious DEMO Conference taking place February 6-8 in Phoenix, Arizona. Full Story

Dell Turns to PC Remote Control to Boost Decline in Customer Satisfaction

— In the wake of declining customer satisfaction, Dell announced on November 15, 2005, that it is testing TechConnect, its latest Web-based tool that enables support reps to remotely control customers' PCs. Full Story

End-users Prefer PC Remote Control and the Web for Computer Support

— Support requests have increased by 11% since 2003, according to the Service and Support Professionals Association. Full Story

IDC Predictions on Mobile Workers Make Remote Support a Priority

— An IDC analysis published in October, 2005, determined that the mobile workforce will increase from 650 million worldwide in 2004 to more than 850 million over the next five years. Full Story

Remote Support Appliance Implementation Wins InfoWorld Award for Physician Micro Systems, Inc.

— InfoWorld's 100 Projects of the Year award recognizes shining examples of IT projects that save companies money, and make their day-to-day operations more efficient and reliable. Among the 2005 winners is Physician Micro Systems, Inc. (PMSI), a leader in the development of electronic health records (EHR), practice management and computerized physician order entry (CPOE) software. Full Story

Remote Support Appliance Product Simplifies Compliance

— Despite the April 20, 2005 deadline for compliance with the Health Insurance Portability and Accountability Act (HIPAA) Security Rule, many health care Providers and Payers have yet to achieve the basics, according to the Summer 2005 HIPAA Compliance Survey Results in HIPAAlert, published by Phoenix Health Systems. Full Story

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Elizabeth Hulsey | Public Relations Specialist Bomgar Corporation