News Coverage

Is Your POS Environment Secure?

— According to the recently released 2014 Verizon Data Breach Investigations Report, 92 percent of the incidents analyzed over the past decade can be attributed to nine basic patterns—one of which is point-of-sale intrusions. There have been a series of high profile breaches making headlines in recent months to underscore the damage that can occur from these attacks. Full Story

BOMGAR AND BOSTON — Tech company to remain headquartered in Ridgeland

— When he first started Bomgar in Ridgeland, Joel Bomgar had a plan for when potential investors came calling on his remote support solutions firm. He heard inquiries from numerous companies since its start 11 years ago, but it was TA Associates that met all the criteria. Last Thursday, Bomgar announced that the Boston-based private equity firm had purchased a majority interest in Bomgar. Financial details of the transaction were not disclosed. Full Story

TA Associates Invests in Bomgar

— Global private equity firm TA Associates is now a majority investor in Bomgar, an enterprise remote support solutions provider. Bomgar Chairman Joel Bomgar said he expects the investment will play an important role in his company's long-term growth. "We're confident that TA's majority investment will prove a significant milestone in the evolution of our company and take Bomgar to the next level," Bomgar said in a prepared statement. "TA offers valuable investment expertise, particularly in the technology sector, which will help Bomgar to grow, both locally and internationally, and expand into new markets." Full Story

Private equity firm buys majority of Bomgar

— JACKSON, Miss. -- One of Mississippi's small crop of technology companies has been sold. Boston-based private equity firm TA Associates has bought a majority share of Ridgeland-based software maker Bomgar, which provides remote technical support for computers. No price was disclosed in the transaction, which was announced Thursday. The company has more than 200 employees worldwide, with a majority based in Ridgeland, and yearly revenue of more than $50 million. The company will keep its headquarters in Mississippi. Full Story

Bomgar has a new majority investor, founder to remain chairman of board

— Ridgeland-based Bomgar has a new majority investor and its founder will remain to chairman of the board, it was announced earlier today. TA Associates, a global private equity firm, completed an investment with the tech company. Details of the investment were not disclosed. Full Story

Boston group buys majority of Bomgar Corp.

— A Boston-based private equity firm has bought a majority stake in Ridgeland's Bomgar Corp., a rare example of a homegrown company that's become a global leader in its field after little over a decade in existence. Terms of the deal between TA Associates and Bomgar, including the amount TA is investing and its percentage of ownership, weren't released. But each company says Bomgar, which provides software-based, remote tech-support solutions to more than 8,000 clients in 65 countries, will remain headquartered in Ridgeland, its home since launching in 2003. It boasts annual revenue of $50 million. Full Story

Cheshire NHS shared service cuts IT support response time by over 60%

— Cheshire and Merseyside Commissioning Support Unit (CSU), an NHS shared service, has reduced its average IT support response times from over 15 minutes to less than five minutes. The CSU, which supports roughly 20,000 NHS staff and 11,000 devices across 218 locations, was formed in March 2013 in a merger between two previous shared service bodies. The organisation is responsible for providing back-office function to the NHS such as IT, finance and HR. Full Story

Retailers Face Mounting Security Pressures

— The 2013 Target data breach has brought increased attention to security concerns in the retail sector. While Target’s situation is certainly notable for its size and scope, the retailer is by no means alone when it comes to the struggle to protect consumer data. In the months following Target’s disclosure, other big name brands, including Neiman Marcus and Sally Beauty Supply, have fallen victim to attack. These are just a few recent examples that demonstrate how retailers are becoming an increasingly attractive target for hackers. Full Story

Service management: can you trust third-party access?

— According to the proverb, the person who is a jack-of-all-trades is the master of none. Although directing this at an individual might be perceived as slightly disparaging, the concept behind it can be positive. In fact, this is the theory behind most IT service desk teams who require first-tier "generalists" to handle whatever problems may arise. For the most part, generalists should be able to help users resolve any issue, leaving no need to hire experts to support every technology used. For those times when a guru is required, it can be much more efficient to call on outside help from either the original vendor or specialist service provider. Full Story

Appy days

— Inderjit Singh, head of enterprise architecture at NHS England, is about to go on paternity leave. One of his first ports of call for help and advice about caring for newborn twins will be the NHS Health Apps library. When he returns to work – hopefully after finding all the information he needed - he will be pressing ahead with integrating the apps library into NHS Choices and working jointly with the Health and Social Care Information Centre on publishing guidance on clinical safety reviews for healthcare apps used by healthcare providers. Full Story

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| Senior Director of Public Relations Bomgar Corporation

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