Press Coverage

Massive cyber-attack: what businesses can learn from major data breaches

— Stuart Facey, International Vice President at Bomgar, says that when implemented and managed properly, remote access is secure. "The recent changes in PCI DSS 3.0 compliance reinforces some key guidelines to ensure that third-party access is as secure as internal network security. This change also makes it clear that responsibility for security remains with the retailer, rather than only being on the outsourcer," he says. Full Story

Protect Your Practice Data Against a Breach

— Technology has changed the face of patient care. But it has also opened a Pandora's Box of lurid and potentially expensive data breaches. Don't be lulled into a false sense of security because you may think your practice is too small to be a target for hackers. The lessons for large health systems are as relevant as those for small, independent practices. Data security can't be left to chance. Full Story

Multimedia-based multichannel CRM still faces uphill battle

— Customer service used to be straightforward: People called companies on the phone when they had a question, issue or complaint. Email added a second layer to customer relationship management (CRM) which further diversified communication. Full Story

Don’t Backoff: nail down your remote access policy or face the music

— Remote access and security worries go hand in hand, and last year, we saw the likes of the Backoff malware targeting point-of-sale terminals, and updated Citadel malware, both leveraging unsecured remote access systems to gain access to networks. Full Story

Security and outsourcing – whose responsibility is it anyway?

— Security continues to be a thorny problem for organisations to deal with. According to a recent survey by the Ponemon Institute, 67% of IT organisations have tightened access to company data because they had increased requirements or concerns around security. As companies hear about more and more data breaches occurring through an employee’s compromised remote access account or a vendor’s network login, the immediate reaction is to shut down access as much as possible. Full Story

PCI DSS 3.0, responsibility and protecting against third party access

— Compliance with PCI DSS 3.0 is primarily about enforcing everyday security best practices, but Stuart Facey notes that secure third party access is a key part of that approach. Full Story

Support Provision & the Changing Landscape of the Service Desk

— Service desk teams provide support and service to company employees, helping them to make the most of the IT assets that the company provides. At least, that was always the role that IT Service Management teams saw themselves providing. The overall goal may not have altered, but how this is fulfilled has been changing. Full Story

6 Biggest Business Security Risks and How You Can Fight Back

— Security breaches again made big news in 2014. Yet despite years of headline stories about security leaks and distributed denial-of-service (DDoS) attacks and repeated admonishments from security professionals that businesses (and individuals) needed to do a better job protecting sensitive data, many businesses are still unprepared or not properly protected from a variety of security threats. Full Story

5 Recommended Steps to Limit Employee Access: An Interview with Boatner Blankenstein

— According to a recent Ponemon study, 71% of employees have access to information within a company that they probably shouldn’t have. This is one problematic slice in the cybersecurity pie. There are obviously many problems that can lead to a data breach. Full Story

Six KPI’s every Service Desk Manager must know

— Most have of us will have a range of KPIs that we must achieve as a part of delivering successful services. But how do we ensure on a day-to-day basis, that our efforts are in fact contributing directly to that success? In this piece Stuart Facey (Bomgar) talks about the six ‘must know’ KPIs and what simple actions you can take to make sure you have a real-time view of your team’s success. Full Story

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| Senior Director of Public Relations Bomgar Corporation

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