Press Coverage

6 Steps To Aligning Your Customer Engagement & Sales Efforts

— There are dozens of vendors aiming to connect with your customers each day. That’s why modern B2B tech buyers tune out all of the marketing emails they’re barraged with in favor of doing their own research. A recent Forrester survey found that 74% of buyers conduct more than half of their research online before making a purchase. Full Story

U of Miami’s Pedroso talks IT consolidation, cross-campus challenges

— Consolidating IT across several campuses and hundreds of professionals is no easy task — just ask University of Miami Director of IT Rocky Pedroso, who started with the university eight years ago as a systems administrator and has also served as a help desk supervisor. Full Story

IT security Q&A: Bomgar’s Stuart Facey

— The idea of “protect and prevent” is still very much alive and the testament to that is that technologies to handle these use cases are continuing to see usage and uptake. However, we have seen an evolution in the thinking from individuals and teams responsible for an organisation’s security. As they have seen increasingly sophisticated threats from both the outside and inside, they have realised that – for deep security coverage – it is best to also have a strategy to detect issues as quickly as possible and mitigate the impact to their business and their customers. Full Story

What 30 Classic Games Can Teach Us about Security

— Information security experts share their thoughts on how participating in games and sports helped hone their professional skills. Full Story

20 Ways to Respond When Your Company is Breached

— “If you’ve suffered a breach without a response plan in place all bets are off,” warned Andy Hayter (@malcodemgr), security evangelist, G DATA. Having poor security is bad. Not having an incident response plan is far worse. Full Story

5 quick tips for better security

— The federal government's "30 day sprint" to shore up IT security, as ordered by federal CIO Tony Scott, is coming to a close on July 12. While it's impossible for federal agencies to completely overhaul their IT security in just 30 days, there are steps they can take to better protect their systems. Full Story

10 steps to introduce web chat IT support

— The immediacy and speed of web-chat means it’s becoming a preferred support method for many customers. But how can you successfully introduce it to your service desk? Jeremy Curley of Bomgar runs through the key elements. Full Story

How to keep service consistency in a multi-channel world

— Customers now expect to communicate via multiple channels, changing the way companies think about service and support. But how do organisations maintain consistency? Full Story

How To Keep Service Consistency In A Multi-Channel World

— An increasingly omni-channel world is seeing a transformation in the way service and support are conducted. But as customers now have more choice and can communicate across multiple platforms, it can be difficult to deliver a consistent experience over all those channels. This is especially complex for businesses that need to support international customers or operations. Full Story

Bomgar Expands Remote Screen Sharing for Android Devices

— Bomgar ( has expanded its support capabilities for Android to include screen sharing for all Android 5.0+ devices. The Bomgar Remote Support solution already enables full remote control of Samsung Android devices, and basic support functions for all Android phones and tablets, including co-browsing, transferring files, interacting with system info, and viewing the camera roll. Now support organizations can also connect to and see the screen of any Android 5.0+ device, making it easier to troubleshoot issues or train employees or customers. Full Story

Page 2 of 50 pages: 1234 Last
Elizabeth Hulsey | Public Relations Specialist Bomgar Corporation