CIOs are Struggling to Keep Up with
Millennials’ Expectations

These young and highly mobile users are making their mark—as employees and as customers. They’re more tech-savvy than their predecessors, constantly connected, and generally self-sufficient. But they also have high expectations for instant—and effective—responses when IT support is needed. They’re changing the game for IT support, and CIOs are struggling to change their playbooks to keep up.

Evolving your support organization to fit Millennial expectations can not only improve customer satisfaction, but also increase efficiency and lower costs.

Download Three Ground-Breaking Reports
to Gain Valuable Insight into:

1. What Makes Millennials Different?

"Supporting Millennials in the Digital Workplace"
is first in a two-part report authored by GigaOM Pro Research
Director David Card. It examines Millennial attitudes and
behavior regarding IT support expectations and preferences,
their approach to solving problems and their mobile device
usage and work habits. You’ll discover key characteristics,
such as Millennials’ tendency to:

Prefer text-based communication over the phone

Collaborate with outside resources to solve problems

Troubleshoot problems for themselves

2. How are IT Support Organizations Coping?

“How IT Departments are Supporting Millennials
in the Digital Workplace” is Part 2 of the GigaOM Pro report.
This document provides important insights into how ready IT
departments are to handle Millennials’ tech support expectations
and communications preferences. You’ll learn about:

The major gaps between Millennials’ wants and
what IT delivers

What IT support professionals can do to close the gap

How your IT department stacks up against your peers

3. What is the Optimum Solution?

“Bridging the CIO-Millennial Divide with Bomgar”
is a valuable guide to better Millennial support, from Bomgar.
It outlines how IT organizations can leverage a comprehensive
remote support solution to:

Enable more real-time collaborative support sessions

Reach users through their preferred communication channels

Support an increasingly mobile workforce

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Take the Millennial IT
Support Readiness Self-Test

To assist IT managers and tech support personnel in understanding their own level of preparedness for this new generation, we created a brief self-test. See where your team needs the most improvement to meet the Millennial demand.

This online webinar features David Card, Research Director for GigaOM Pro, and Nathan McNeill, Chief Strategy Officer for Bomgar who reviewed the findings of the two-part Millennial report and answered questions via live chat and phone.

CIOs are Struggling to Keep Up with Millennials’ Expectations