Webcast | The ITIL Imperative

As ITIL (Information Technology Infrastructure Library), a set of standards for common IT and customer processes, including support, hits the top of many organizations' priority lists in 2008, business leaders are anxious to see tangible business value out of their ITIL investments. However, practical advice on how to use ITIL to drive near-term business value is often hard to find.

Fortunately, several technologies have been designed with ITIL best practices in mind and can help forward-looking companies increase the value they are receiving from their ITIL investments. By accelerating their ITIL efforts at the point of the customer interaction – the service desk – companies can realize benefits such as:

• Lower help desk support costs
• Higher first call resolution rates
• An improved customer experience

Webcast Speakers

•  Joel Bomgar, CEO & Founder, Bomgar™
•  Doug Bagley, Solutions Architect, Office of the CTO, BMC Software
•  John Ragsdale, VP or Research, SSPA

Listen in to learn how to move your ITIL process from strategy to value in 2008. SSPA's John Ragsdale will discuss why ITIL has become such a hot topic for so many SSPA member companies, and Doug Bagley, Solutions Architect, Office of the CTO, for BMC Software will review the role ITIL plays in service automation. Also, Bomgar Corporation's CEO & Founder, Joel Bomgar, will give his unique perspective on how the right remote support solution can accelerate your ability to drive near-term value from your ITIL initiatives.

We invite you to take a 7-day free remote desktop control trial. With Bomgar™ remote support solutions, you'll be able to provide secure virtual support to Windows, Linux, Mac and Windows Mobile systems.