Transfer a Session to Another Representative or Team from the iOS Rep Console

Member Actions

Session Actions - iPhone  Member Actions - iPhone

To transfer a session to another team or representative, tap the Member Actions button. On an iPhone, access this button by tapping the Actions button first.

Member Actions

From the menu, select Transfer Session.

Transfer Session

 

Transfer Session to Queue

Browse the list of available teams and Embassies or search for a specific team or Embassy name. Select the queue to which you wish to move the session. Then tap the Transfer button.

 

Transfer Session to Representative

You also may transfer a session to another representative's personal queue. Tap the Representative button at the bottom of the menu. Locate the representative by browsing or searching, and select his or her name. Then tap the Transfer button.