Add a Bomgar Button to the Remote Computer from the iOS Rep Console

Add Bomgar Button

Session Actions - iPhone  Add Bomgar Button - iPhone

While in a session, you can deploy a Bomgar Button to the remote computer, providing a quick method for your customer to request support.

To begin, tap the Deploy Bomgar Button icon. On an iPhone, access this button by tapping the Actions button first. This will open a menu from which you can edit the Bomgar Button details.

Add Bomgar Button

To edit the description, tap the Description entry and modify the text.

 

Select Bomgar Button Profile

Tap the Profile entry to open a list of Bomgar Button profiles from which you can select.

 

Select Bomgar Button Queue

Next, tap Queue to select the queue to which this Bomgar Button should link. Once the Bomgar Button is deployed, your customer can use it to directly enter the queue specified here.

 

Set Bomgar Button Expiration

To set how long this Bomgar Button should last, tap Expiration. The customer can use this button to start sessions only as long as this specified time. This time does NOT affect how long the installer remains active or how long a session can last.

 

Add Bomgar Button

After you have set the details for this Bomgar Button, tap Add. This creates a Bomgar Button on the remote user's system. Your customer can now use the Bomgar Button to quickly request support.

 

Remove Bomgar Button

You also may delete the Bomgar Button from the remote system. Tap the Remove Bomgar Button icon. On an iPhone, access this button by tapping the Actions button first. When prompted to confirm that you want to uninstall the Bomgar Button, tap Yes.