Using BES to Deploy Bomgar Buttons for BlackBerry®
Note: Bomgar Buttons for BlackBerry® Smartphones are available with Bomgar 10.5 and later. Mass deployable Bomgar Buttons for BlackBerry® require Enterprise licensing
The best method for supporting the Smartphones you manage is the BES-deployed Bomgar Button for BlackBerry®. This method gives end-users a simple and straightforward means of requesting support.
Bomgar Buttons are "get help" icons that may be deployed on computers or Smartphones. In the context of BlackBerry® support, Bomgar Buttons may be deployed en masse via BlackBerry® Enterprise Server [BES].
Performing a mass deployment of BlackBerry® Bomgar Buttons requires these steps: