Bomgar Virtual Appliance Sizing Guidelines

The following guest VM sizing guidelines should be used to support the Bomgar Virtual Appliance.

For up to 20 concurrent reps with 1,000 Jump Clients and one concurrent session per rep (small), the VMware requirements are:

  • 2 virtual CPUs; 2.5 GHz or better
  • 4 GB memory
  • 24 GB available storage for the operating system
  • 100 GB available storage for logs and recordings

For up to 300 concurrent reps with 5,000 Jump Clients and one concurrent session per rep (medium), the VMware requirements are:

  • 4 virtual CPUs; 2.5 GHz or better
  • 8 GB memory
  • 24 GB available storage for the operating system
  • 500 GB secondary drive for logs and recordings

For up to 1,000 concurrent reps with 10,000 Jump Clients and one concurrent session per rep (large), the VMware requirements are:

  • 8 virtual CPUs; 2.5 GHz or better
  • 16 GB memory
  • 24 GB available storage for the operating system
  • 100 GB secondary drive residing in a high performance datastore
  • 1000 GB tertiary drive for logs and recordings

Note: If you anticipate having more than 1,000 concurrent representatives, please contact Bomgar at www.bomgar.com/support or your Bomgar representative to ensure that the resources allocated will meet your needs.

Note: Because the amount of data recorded for any given session varies drastically based on the type of data collected, the length of the session, and so forth, it is impossible to define how much storage space is needed to save data for a certain number of days. If your business must abide by data retention guidelines, Bomgar recommends either estimating the amount of space needed based on observation of your own data stores or using the Bomgar API or Integration Client to extract session data to an external store.

Note: For troubleshooting purposes, a Bomgar support representative may require the Bomgar Virtual Appliance to have reserved resources to effectively diagnosis a support issue.