Bomgar Virtual Appliance Sizing Guidelines

The following sizing guidelines should be used to support the Bomgar Virtual Appliance.

For up to 20 concurrent reps with 1,000 Jump Clients, the VMware requirements are:

  • Single quad core; 2.5 GHz or better
  • 4 GB reserved memory
  • 300 GB available storage on a VMFS volume for logs and recordings

For up to 100 concurrent reps with 1,000 Jump Clients, the VMware requirements are:

  • Single quad core; 2.5 GHz or better
  • 8 GB reserved memory
  • 600 GB available storage on a VMFS volume for logs and recordings

For up to 300 concurrent reps with 5,000 Jump Clients and one concurrent session per rep, the VMware requirements are:

  • Single quad core; 2.5 GHz or better
  • 12 GB reserved memory
  • 600 GB available storage on a VMFS volume for logs and recordings

For up to 100 concurrent reps with 10,000 Jump Clients and one concurrent session per rep, the VMware requirements are:

  • Dual quad core; 2.5 GHz or better
  • 32 GB reserved memory
  • 2 TB available storage on a VMFS volume for logs and recordings

Note: If you anticipate having more than 100 concurrent representatives or over 10,000 Jump Clients, please contact Bomgar at www.bomgar.com/support or your Bomgar representative to ensure that the resources allocated will meet your needs.

Note: Because the amount of data recorded for any given session varies drastically based on the type of data collected, the length of the session, and so forth, it is impossible to define how much storage space is needed to save data for a certain number of days. If your business must abide by data retention guidelines, Bomgar recommends either estimating the amount of space needed based on observation of your own data stores or using the Bomgar API or Integration Client to extract session data to an external store.

Note: To ensure that virtual appliance customers have a comparable user experience to that of our physical appliance customers, Bomgar recommends that all resources be reserved. The host resources highlighted on this page are the recommended reservations.