Download the Bomgar Virtual Appliance

  1. Open the download email you received from Bomgar support and either follow the enclosed link to your Bomgar Virtual Appliance download or browse to and enter the provided unique download key.


  1. From the update page, save all three files to an empty local directory. The files you should download are as follows:
    • Bomgar B300v.vmx
    • Bomgar B300v.vmxf
    • Bomgar B300v.vmdk.7z.exe

    Note: The Bomgar B300v.vmdk.7z.exe is a 7-Zip Self-Extracting Executable. Run this executable to extract two VMDK files:

    • Bomgar B300v.vmdk
    • Bomgar B300v-flat.vmdk