Video: Unifying a Disparate IT Support Environment with Bomgar

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At this month’s EDUCAUSE trade show, the Bomgar booth featured live lessons from our customers about how they’re using Bomgar to address their support challenges, including consolidating IT tools and processes.

The video features a presentation by Josh Jones, associate director of user support services at University of North Dakota, which highlights how the University of North Dakota implemented Bomgar to unify the campus and consolidate IT support efforts.

With nine major colleges and segmented support teams, the University of North Dakota wanted to consolidate and standardize remote support. Bomgar offered a better solution than hosted solutions for the University, for a number of reasons.

Bomgar's appliance-based solution has enabled the UND help desk to handle an increasing volume of support requests with the same amount of staff.