Five Ways to Ensure Your Remote Support Tool isn’t Helping Hackers

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Has your organization been the victim of a data breach? No? Well, it may just be a matter of time.  Data breaches are so prevalent today that some security experts suggest we should all assume our networks have already been breached.

Even though we usually hear about breaches of big name brands, companies of all sizes need to make sure they’re securing every possible point of entry into their networks.  The 2013 Global Security Report by Trustwave identified “remote access” as the most widely used method of infiltration in 2012, accounting for nearly half of all breaches by hackers. 

But who is most at risk? How and why is the data breach landscape changing?  And how can you secure your remote access tools against hackers? 

To find out, join us this Thursday, June 6 at 11:00 am EST for a Bomgar Tech Support Series webinar - Is Your Service Desk Helping or Hindering Today’s Hackers?  In this free 30 minute webinar, Dave Hylender will discuss details from this year's Verizon Business Data Breach Investigation Report, sharing key findings on the most common attack pathways, who's at risk and how the threat landscape is changing. Bomgar's Nathan McNeill will then outline why remote access tools continue to be the most popular pathway for hackers and provide practical guidance for securing your service desk’s remote tools.

You can also download Bomgar’s new security whitepaper Are You Helping or Hindering Hackers? Five Steps to Secure Remote Access, which offers practical advice for preventing misuse of one of your most important support resources. The complimentary paper explains why you should:

  • Never use default or shared logins with remote access tools;
  • Eliminate “all or nothing” access permissions;
  • Track who is doing what to any remote system;
  • Manage and monitor third-party vendors; and
  • Consolidate on one remote support tool and disable access from all others.

Do you follow these best practices with all of your remote access tools? If not, what are the challenges? Share your thoughts with us below!