Mitch Bryant is the Support Manager for Norton Healthcare and the author of “Bridging the Gap to Your Customer”.
Sandra McKinsey is the Online Support Manager for Bomgar.
Mitch: “After embarking on this long journey to get a remote support solution to replace our homegrown systems, I wanted to help other people with their journey. Our old tool worked great, but we simply outgrew the system. We needed something that was reliable and available 24/7. With the homegrown system, it was also kind of like the old Star Trek series. If you saw the one about the "The Trouble with Tribbles", it felt like we just kept adding more and more Tribbles, everything just kept piling up, between multiple systems and versions, and different screen shots and error messages - well you see how it felt like the Tribbles were falling!!"
Sandra: “Where do you find the most value from Bomgar?”
+ Read more