by Phil Ethridge published

Mountain Lion Users Are Covered with Bomgar Corporation

Released July 25th, the latest Mac OS X operating system, Mountain Lion, brings the mobile world of Apple as close to Mac users as it’s ever been, featuring iCloud, iMessage, Notification Center, social media integrations and more in the latest release.

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by LRichardson published

Say Hello to Bomgar 12.2!

We are excited to announce Bomgar version 12.2, the latest version of our remote support solution. Here at Bomgar, we constantly strive to add new features and functionality that help tech support organizations and professionals fix problems more efficiently and effectively, while providing the best support experience possible to their end-users. Bomgar 12.2 includes a number market-leading security and productivity enhancements, based on feedback from our faithful users. Here’s a quick summary of some of the new functionality you’ll enjoy with 12.2.

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by LRichardson published

Video Preview of Bomgar 12.2: Skills-Based Routing

Release time is always exciting here at Bomgar. Already one of the most feature-rich remote support solutions on the market, we love taking the feedback of our users and making Bomgar even better. Our goal is to make each and every support professional as productive as possible, giving them the tools necessary to do their job with ease.

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by Elizabeth Hulsey published

Expand Your Remote Support Capabilities with Bomgar 12.1!

Dun-da-da-Dun!! It’s here. We are happy to introduce today the newest Bomgar 12.1 release. And what a package of powerful features it is. If you’ve been keeping up with our previous feature announcements you know some of the great stuff coming your way, but let’s recap.

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by Tal Guest published

Announcing Bomgar Intel vPro Support!

Bomgar Intel vPro Support

So you have streamlined your support organization and you are knocking it out of the park using Bomgar to solve customer issues left and right. Your metrics are better than ever and your IT support team is rockin’ and rollin. However, there are always those few sticky cases that you can’t support remotely due to an OS issue that is preventing you from starting a Bomgar session. Good news. Intel and Bomgar are teaming up to help your support organization overcome this issue.

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by Phil Ethridge published

Announcing the Android and iPhone Rep Consoles

Bomgar Mobile Rep Consoles for Android and iPhone

Working remotely is no longer a hot new topic. It’s just reality. What was an exciting prospect not too long ago has become commonplace. Sure, most of us don’t telecommute every day, but we all have to be able to adapt to whatever life throws at us, including working away from “the office.” For me, this recently meant working from home while my air conditioning was repaired over the course of two days. No problem, just take the laptop home like I do every day and make sure I keep the coffee fresh.

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by Donald Hasson published

Taking iOS Support to the Next Level

Bomgar iOS Customer Client - iPhone & iPad Support

It’s not news to anyone that iPhones and iPads are popular. However, it may be newsworthy to note the increasing popularity of iOS devices for businesses, whether provided by the companies themselves or brought into work by employees. In response, Bomgar has gone to great lengths to answer the market demands for iOS remote support capabilities. As most of our customers know, we already provide the most extensive platform support on the market – allowing our customers to remotely support nearly everything short of the kitchen sink. The market demand isn’t yet there for the sink, but we did find a way to get you a few steps closer to your end-users’ iPhones and iPads. This is a continuation of our commitment to leave no system or device unreachable, allowing you to increase your reps’ productivity and your customers’ satisfaction.

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by LRichardson published

Ready for the Lion?

As it so skillfully does with most of its products, Apple has the world all a twitter (and all over Twitter) anxiously awaiting the new version of its operating system, Mac OS X Lion. Rumors said the new operating system would be available no later than this week, but on this Friday afternoon, it looks like Apple fans will be waiting a bit longer.

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by LRichardson published

Bomgar 11.1 Videos

Bomgar 11.1 - What's New

Bomgar version 11.1 was released on Tuesday. Hopefully some of you are already up and running on this feature-rich upgrade. There are a set of 11.1 tutorials available on the Bomgar YouTube channel. Make sure to check them out! Below I've included the a summary video hitting on the new 11.1 features.

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by Robert Minnaugh published

Bomgar 11.1 - The End of Legacy Peer-to-Peer Remote Support?

The new version of Bomgar 11.1 is here and packs quite a punch. It comes loaded with a new feature – Jump Client Scalability – that allows virtually unlimited access and support of unattended systems, such as servers, kiosks, and POS systems. You can now set your Jump clients to passive mode so they listen for a request to initiate a support session instead of maintaining a persistent connection to the Bomgar appliance. This minimizes network bandwidth requirements and frees up resources on the Bomgar appliance. Both passive and the traditional active Jump Clients are cross-platform, centrally manageable, fully auditable and highly secure. So with Jump Client Scalability in Bomgar 11.1, what’s the case for staying with legacy peer-to-peer remote access and support solutions?

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