Bomgar Blog

by Tal Guest published

The Bomgar API and Outbound Events

Back in my IT admin days, when I would see a product advertise their API for integrations I used to think, “Great…In order to use it I’ll just need to relearn C++ or VB and boom that’s it. Yeah right!” Then I’d go on with my daily administration of Exchange, AD, figuring how and when to push out the next desktop patches, or helping my network guy figure out that pesky SAP connection issue. The point is I didn’t have the time to sharpen up my programming skills in order to figure out how to use a vendor’s complicated API. And although I did have an application development team in my department, they were always tied up with a crazy workload. Also, I just didn’t have the confidence to correctly articulate what was possible with the API.

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by Elizabeth Hulsey published

Bomgar Hits the Links for a Good Cause

Last week, Bomgar had the opportunity to serve as the gold sponsor for the second annual High Tech Ministries (HTM) Classic, the Atlanta technology community’s premier golf tournament and the High Tech Ministries’ largest annual fundraising event. Played at the Standard Club in Duluth, Georgia, the event saw some 110 players participate, including some of Bomgar’s own!

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by Liz Shulof published

Video on Help Desk Requests: Something we all have in Common

Last month, a number of us attended the Service Desk & IT Support Show held in London and caught up with those manning the help desk front lines across EMEA. We asked them a number of questions regarding what they deal with on a day-to-day basis, including their most common help desk issues and most unusual requests. Check out some of their answers in the video below. (Spoiler alert: You can’t escape password reset requests no matter where you go!)

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by Brian Page published

Bomgar and the Verizon Data Breach Report: An Assessment

Verizon has released its annual Data Breach Investigations Report, and Bomgar is happy to announce, “We’re not in it.” So, why would Bomgar be pleased about being omitted? Verizon reports that unsecure remote access and control was the #1 attack pathway used in 2010 (page 35) in the hacking category – a whopping 71% of the time – and specifically calls out several remote support vendors, such as RDP, PCAnywhere, Go2Assist, LogMeIn and Netviewer, as security risks. Why? Because these named products have special vulnerabilities to which Bomgar is not subject.

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by LRichardson published

Cartoon Catch-Up

In case you've missed our original tech cartoons by Mark Anderson on our Facebook page, here's a little catch up! Make sure you visit Facebook to give your best original captions for a chance to win Bomgar gear!

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by Elizabeth Hulsey published

ServiceNow + Bomgar = Increased Service Desk Efficiency

As you may have seen, this week Bomgar and Fruition Partners announced a new integration between Bomgar’s remote support solution and SaaS for IT service management from ServiceNow! Instead of just listing the features and benefits, we conducted a Q&A session with Boatner Blankenstein, director of solutions engineering, Bomgar, and Shane Brazeal, developer, Fruition Partners, about the new integration.

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by Cal Horlings published

How Does Bomgar Bomgar?

As Bomgar’s Support Manager, one of the questions I get on a regular basis is some form of the question “How does Bomgar use Bomgar?” Well, glad you asked. We use Bomgar (the product) in a number of ways throughout the company. Naturally we make Bomgar available to prospects and those just discovering Bomgar. We offer a number of channels for this – everything from trialing the core remote support functionality through trial.bomgar.com to experiencing the full administrative experience with an evaluation site that your whole team can use. At times we also provide opportunities for prospects to try Bomgar Appliances in their own environment. Nothing has quite the same force of argument as seeing how Bomgar makes a difference in your day-to-day operations.

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by Donald Hasson published

Five Problems You Never Knew Bomgar Solved

Whether you're competing for IT business or making efforts to drive down cost, constantly improving productivity while maintaining a highly secure environment is crucial. To meet these demands, Bomgar accelerates you beyond traditional screen sharing tools. Here are five real-world problems you may not have known Bomgar can solve for you all wrapped inside a single, ultra robust, ultra secure platform.

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by Nathan McNeill published

In IT Support, It’s Not the Journey but the Destination that Counts

Everywhere I go, I find support executives interested in web-based support, specifically chat. By “web-based” support I’m not talking about anything futuristic or complicated; I’m just talking about getting users to contact the support center via the web (through chat or some other request mechanism) vs. picking up the phone. Sounds simple. Should be easy. But it’s not. There are a lot of wrecks littering the bottom of the sea of web-based chat support. But why?

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by LRichardson published

Name Our Bomgar User Conference

The rumors are true! Bomgar will host our first-ever user conference on October 16 – 19 at the Intercontinental Hotel – Buckhead in Atlanta, Georgia. Attendees will join industry professionals and other Bomgar customers to participate in presentations, workshops and collaborative forums where they’ll share best practices and learn how leading companies are using Bomgar to reduce cost, increase customer satisfaction and improve IT support performance.

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