by LRichardson published

Community Spotlight - Shane Fontenot

I’m very excited to be highlighting Shane Fontenot as our next Community Spotlight guest. If you’re a member of the Bomgar Community, you are sure to recognize Shane’s name. He’s been our top contributor for a very long time, and no one has been able to dethrone him!

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by Robert Minnaugh published

Soaking up the sun with global enterprise remote support

You have your enterprise remote support operations working great at the local level, maybe even the regional level, but when the sun goes down at headquarters, how can you ensure you’re delivering the same best-in-class level of support across multiple time zones or even the whole world? Can you literally follow the sun with your support operations? Here are a few challenges to consider:

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by LRichardson published

Introducing Bomgar Version 10.6!

We are excited to announce the newest version of our Bomgar solution – Bomgar 10.6. Featuring the introduction of our new Bomgar Atlas Technology, this release takes another big step towards true, global, collaborative remote support by allowing companies to centrally scale and manage their support operations. 10.6 also boasts some big reporting enhancements, headless Mac support, and more!

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by Troy Harrison published

Blurring the Lines

I found this and other great cartoons on the Unisys blog, and I thought it was a nice tie in to a recent eWEEK LABS article[1], where Editor in Chief, Jason Brooks, voiced an interesting thought. We have all heard about the so-called “consumerization of the enterprise”, but Brooks’ article rightly points out that there is also a trend of “enterprization of the consumer.” The lines, which were once so well defined, are continuing to blur. The power and complexity that was formerly only available to “big business” is now found in the hands of individual consumers. At the same time, consumer-purposed products are continuing to invade the enterprise.

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by LRichardson published

Introducing the Community Spotlight!

As an interactive member and manager of the Bomgar Community, I am constantly amazed by the knowledge and breadth of our users – whether it’s someone who seems to know all the “ins and outs” of using Bomgar, or someone who consistently makes time to help other members with their questions. Therefore, I am starting a new blog series that will highlight some of these incredible members.

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by Joel Bomgar published

Experience is Great… Except When It Isn’t

I read an interesting article the other week about older versus younger entrepreneurs. One specific sentence in the article got me thinking. “Furthermore, and less tangibly, older workers are more likely to have the management experience necessary to set up a company and keep it running.”

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by lshulof published

Help Desk Calls On the Rise: How can support desks respond?

Patrick Thibodeau’s article from last week, Help Desk Calls on the Rise, told us three things: 1. calls to IT support are steadily increasing 2. technology is becoming more complex 3. and readers have some very strong opinions concerning IT support What it did not tell us, at least not in detail, is how enterprise IT support departments can successfully adapt to the increased workload and complexity of technology. We have a couple of ideas on that front.

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by Joel Bomgar published

Focus is Important for Businesses of All Sizes

At Bomgar Corporation, it took us about three years from the start of the company to understand the true power of focus. After launching the company in the summer of 2003 with some new and innovative screen sharing technology designed for technical support, we quickly fell into the trap that most companies do: diversifying too soon. About 18 months after launching our initial product, we introduced another product for consumer remote access (AccessDesk) and another for online presentations (PresentationDesk). We should have known better, but everything you read shouts “Diversify!” After lackluster results, massive distraction caused by the new products, and a good dose of reality delivered by Al Ries’s award-winning book Focus, we finally killed the two new products and put everything we had into building the best enterprise-class remote support technology on the planet. Now, more than seven years since the launch of our core product, that vision is coming true. It wouldn’t have happened without some serious attention to FOCUS.

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by Troy Harrison published

Tech Support from 30,000 Feet

While on a recent business trip, I was provided a coupon for GoGo Inflight Internet service. Of course I had to jump online and try a Bomgar support session! I quickly connected, launched my Bomgar Representative Console, and connected to my wife's Macbook. I was able to take care of the list of to-do's she had prepared for me--updated the operating system, fixed a printing issue, etc. Given the fact that I was on a plane, my expectations around performance were not high. In reality, however, the performance was excellent. I was as productive as if I had been sitting at my desk. This also held true when I was camping earlier this year. I had my laptop tethered to my mobile phone and was able to Bomgar in from deep in the woods.

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by Nathan McNeill published

WikiLeaks and the End of Secrets?

Apparently, even the U.S. State department can’t keep its secrets anymore. The most recent WikiLeaks disgorgement amounts to a Facebook page on the department’s real likes and dislikes across a range of international relationships…although it’s not likely to make many friends.

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