by Robert Minnaugh published

A Printed Dictionary, a Thesaurus, and a Toy Dinosaur… What Do They Have to Do with Support?

Yesterday my five year old daughter found my old printed dictionary and thesaurus and was using them as “mountains” when playing with her plastic toy dinosaurs. Forgot I owned them – the dictionary and thesaurus that is, not the toy dinosaurs. This got me thinking, how often do we actually reach for a real reference manual, either printed or online, anymore when we can just type our question into Google or post it online for our social networks to answer?

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by LRichardson published

5 Days of Bomgar Holiday Giveaway Begins!

5 Days of Bomgar is Here! The holidays are just around the corner, and Bomgar is in the giving mood! We have a week of contests and giveaways planned just for you - our loyal Community members, Facebook fans and Twitter followers. You’ll have several chances to win great Bomgar gear for yourself or for that special IT pal. And the best news is the more you participate, the better your chances are to win a shiny, new, must-touch-it iPad!

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by Sandra Hanna published

Apple iOS Configuration Profiles - Bomgar Troubleshooting Tip

We know that many of you are now being asked to configure iOS profiles for iPhone, iPad and iPod Touch devices. We definitely heard your requirements, and Bomgar began supporting Apple iOS Configuration Profiles with 10.5.2, released in August, 2010.

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by Gary Brooks published

Are CIOs Ready to Support the Millennials? - Part 2

There are hundreds, possibly even thousands, of articles, blog posts and studies like the Genesys Customer Service Guide: Customer Experience for the Millennial Generation that suggest the millennial generation is huge, very different, tech-savvy and has much higher expectations for customer support than any previous generation. While most millennial research is not directly related to IT support, CIOs who want to remain relevant or those who wish to become CIOs should pay close attention to the trends related to the millennial generation.

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by Nathan McNeill published

Megawhoosh

About a year ago, I went with some friends to the Banff Mountain Film Festival as it toured. The festival attracts some of the most amazing mountain sports filmmaking in the world. One video chronicled Alex Honnold’s free solo climbing attempt of Half Dome in Yosemite. He made it. The festival invites you to put aside incredulity and just let your jaw drop. People do crazy, crazy things in the name of fun and when you combine this with mountains, the results are stunning.

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by lshulof published

What’s Driving the “Rise of the Appliance”?

Earlier this week, Information Week’s Bob Evans wrote about the Rise of the Appliance, highlighting how most of the big-name IT vendors (Oracle, IBM, HP, Microsoft) are introducing optimized software-plus-hardware systems, or more simply, appliances. Evans thinks these appliances are “game changers” and are, “surging into the market because they can help companies of all sorts make the leap into the very different and demanding world of real-time business.”

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by lshulof published

Understanding Today’s Students Helps Us Prepare for Tomorrow’s Employees

This week Bomgar will be exhibiting at the EDUCAUSE 2010 Annual Conference, which brings together IT professionals, experts and vendors within higher education. Bomgar works with more than 250 educational organizations, and we understand their constant struggle to be “cutting edge” while also cutting budgets. But the latest class of students has brought some additional challenges to campus. Even if you aren’t in the education market, you should take note of these trends. By this time next year, many of these students will be your new employees.

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by LRichardson published

Stacking Up to PCI Compliance

Last week’s Verizon’s 2010 Payment Card Industry Compliance Report, which included about 200 assessments from 2008 and 2009 of PCI Qualified Security Assessors (QSAs), found only 22% of analyzed businesses to be fully meeting PCI Data Security Standards (DSS), a set of standards put in place in 2006 to protect card holder data and eliminate credit card fraud. Only 22%! Give you some misgivings about swiping your credit card at the checkout?

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by lshulof published

EDUCAUSE 2010 - From the Show Floor

Bomgar is exhibiting at this week's EDUCAUSE 2010 Annual Conference, the premier event for IT professionals at colleges and universities. As I mentioned in my post on Monday, higher ed IT departments are facing a lot of challenges, thanks in large part to their tech-savvy students.

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by lshulof published

EDUCAUSE 2010 - More from the Floor

Today we continued our Q&A's with higher ed IT professionals at EDUCAUSE 2010, asking: -Is technology a factor when students are selecting a school? -Does technology make your job easier or more complex? Or both?

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