Bomgar Blog

by LRichardson published

Community Spotlight - Robert Cavanna

If a picture’s worth a thousand words, I’m sure this picture says a few words about Robert Cavanna, California resident and Pearson employee. Robert just joined the Bomgar Community in November of last year but has already worked himself up to Knighthood status. That’s pretty impressive, and it speaks to his active presence in our Forums, from which we hope to continue to learn.

Continue Reading
by Tal Guest published

Introducing the First Collaborative Remote Support App

The iPad (and now the iPad 2) has been a source of multiple conversations in our Community as well as here at Bomgar. While the idea of a flashy Bomgar app for the iPad has always been enticing, we didn’t want to simply throw out another tidbit of technology that didn’t really allow our users to do much more than basic remote access. Since Bomgar is a feature-rich solution that gives our customers a depth of support tools and functionality that far outweighs the competition, we didn’t want to offer anything less when it came to remote support from the iPad.

Continue Reading
by Phil Ethridge published

Shell Jump

I’m sure you’re very well aware of the operating systems and mobile device platforms that Bomgar supports. But did you also know that Bomgar has built-in SSH and Telnet capabilities as well? Maybe you spend the majority of your time supporting Windows or Mac users, but what about those occasions when you need to just jump into a headless Linux server to view a system log or change permissions on a folder on the file server? Perhaps you need to access a Mac but you don’t want to bother the user who’s logged into it. Or maybe you prefer the speed and simplicity of the command line.

Continue Reading
by LRichardson published

More 10.6 How-Tos

We’ve had a whirlwind of events already this year with two contests, our Open Letter to the Makers of Mobile, the announcement of a customer advocacy program and more. We didn’t have enough time in the Community to talk in depth about everything that’s new and useful in the Bomgar 10.6 release, so I want to take a moment to highlight a few more features that will enhance your help desk quality and efficiency. Check out the videos below for a succinct, step-by-step guide to finding and configuring these new features. (As a side note, our Dev team had some literary fun while creating these videos. See how many famous authors’ names you can recognize in the examples.)

Continue Reading
by LRichardson published

More 10.6 How-Tos

We’ve had a whirlwind of events already this year with two contests, our Open Letter to the Makers of Mobile, the announcement of a customer advocacy program and more. We didn’t have enough time in the Community to talk in depth about everything that’s new and useful in the Bomgar 10.6 release, so I want to take a moment to highlight a few more features that will enhance your help desk quality and efficiency. Check out the videos below for a succinct, step-by-step guide to finding and configuring these new features. (As a side note, our Dev team had some literary fun while creating these videos. See how many famous authors’ names you can recognize in the examples.)

Continue Reading
by Natalie Salser published

Announcing the Bomgar Customer Advocacy Team – Spreading Our Love for the Bomgar Nation!

If you’re a Bomgar customer, you may have received an email from me today announcing our new Customer Advocacy Team. I’m so excited to be leading this effort to take our commitment to our customers to the next level with the creation of this group. The team has one purpose: proactively advocate on behalf of our customers and help them better use their Bomgar solutions. Our goal is to help our customers maximize their return on investment by keeping them informed of everything Bomgar as well as what’s happening in the IT support industry. In addition, the advocacy team will connect customers with other like-minded customers and continually promote their interests, needs, and wants within Bomgar. In the coming weeks, our customers will begin receiving communications related to programs, including a webinar series, monthly newsletter and our first annual user conference!

Continue Reading
by Joel Bomgar published

Want More Mobile Management and Support? Raise Your Voice!

There’s no denying smartphones and tablets are infiltrating the Enterprise. Deloitte forecasts that smartphones, tablets and non-PC netbooks will account for more than 50 percent of all enterprise computing device sales in 2011. As a CEO, I’m excited about the opportunities that mobile devices bring in regards to productivity and work-life flexibility.

Continue Reading
by LRichardson published

For the Love of Bomgar - A Valentine’s Contest

It's Valentine's Day and love is in the air! So we were wondering – how much do our users love Bomgar? We’ve learned that some of you are pretty avid fans, and we want to give you the chance to profess your love to the world and get rewarded for it! So starting today, we’re asking you to submit your own Bomgar valentine. Send us a short video (2 minute max) to let us know just how much you treasure that oh-so-helpful, happy orange box. Are you a support rep or simply someone who loves being “Bomgared”? It doesn’t matter! Anyone who uses Bomgar is welcome to express their love. Get your IT gang together or go solo. Tell a story, sing a song or simply say how you feel. Use music, use words, use pictures – the sky’s the limit. It can be short or long, crazy or straight forward - whatever you want!

Continue Reading
by lshulof published

My Favorite Customer Service Person is…Me

Yesterday, Bob Evans of InformationWeek relayed an amusing story by Mark Hurd in his article, “Global CIO: Oracle's Mark Hurd Calls Out Deadly IT Strategies The customer-expectation gap: Hurd relayed a funny story about driving to the airport with his daughter and being "impressed" that when he made a phone call to try to find out at what gate an incoming flight would be arriving, he was greeted by a voice-recognition system instead of having to wait interminably for a human being to answer. "I thought, wow, this is great—this is real progress," he said with a laugh. "Of course, the voice-recognition system didn't work at all—I'd say, 'San Francisco' and it would ask, 'San Diego?' over and over. But to me, even though it didn't work, that was progress because my generation was trained to expect and accept bad customer service. My daughter looked at me and said that I'm the only person in the world who would try to do that," and she then used her iPhone to get the gate information in a few seconds. So as this new always-on, always-connected generation comes of age, Hurd says, companies will have to find ways to rapidly and elegantly close that yawning expectation gap in customer service.

Continue Reading
by Joel Bomgar published

If You “Under-Hire,” You Will “Over-Fire”

Two of my favorite blogs are written by Marc Andreessen and Ben Horowitz (founders of the new VC firm Andreessen-Horowitz). Both individuals have impressive track records building companies and investing in the next big thing at just the right time. Ben Horowitz recently wrote a post titled, “Hiring Executives: If You’ve Never Done the Job, How Do You Hire Somebody Good?”

Continue Reading
Page 28 of 34 pages: First 2627282930 Last