Bomgar Blog

by Donald Hasson published

Five Problems You Never Knew Bomgar Solved

Whether you're competing for IT business or making efforts to drive down cost, constantly improving productivity while maintaining a highly secure environment is crucial. To meet these demands, Bomgar accelerates you beyond traditional screen sharing tools. Here are five real-world problems you may not have known Bomgar can solve for you all wrapped inside a single, ultra robust, ultra secure platform.

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by Nathan McNeill published

In IT Support, It’s Not the Journey but the Destination that Counts

Everywhere I go, I find support executives interested in web-based support, specifically chat. By “web-based” support I’m not talking about anything futuristic or complicated; I’m just talking about getting users to contact the support center via the web (through chat or some other request mechanism) vs. picking up the phone. Sounds simple. Should be easy. But it’s not. There are a lot of wrecks littering the bottom of the sea of web-based chat support. But why?

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by LRichardson published

Name Our Bomgar User Conference

The rumors are true! Bomgar will host our first-ever user conference on October 16 – 19 at the Intercontinental Hotel – Buckhead in Atlanta, Georgia. Attendees will join industry professionals and other Bomgar customers to participate in presentations, workshops and collaborative forums where they’ll share best practices and learn how leading companies are using Bomgar to reduce cost, increase customer satisfaction and improve IT support performance.

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by LRichardson published

Community Spotlight - Darren Ilston

Darren Ilston. Techie or daredevil motorcycle fiend? Either way, he’s a great Bomgar Community member. It seems appropriate that we would be spotlighting a UK client today as earlier this week we announced the opening of our new office in High Wycombe, United Kingdom (serving as our EMEA headquarters) and our partnership with Hornbill, a leading enterprise service management software vendor based in the UK.

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by Elizabeth Hulsey published

Bomgar Builds on Success in EMEA

This morning, the Bomgar team is at the Service Desk & IT Support Show in London where we’ve got some exciting news to share! We are pleased to announce the opening of our new office in High Wycombe, United Kingdom, which will serve as our EMEA Headquarters. As part of our global expansion strategy, this office will function as a regional hub to better support our 1,000+ international customers and help lay a foundation for growth across the EMEA region.

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by LRichardson published

Tech Toons

Brought to you by Bomgar, here is the first in a series of exclusive help desk humor cartoons by Mark Anderson. Happy Monday!

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by Elizabeth Hulsey published

Technology vs. Wild – there is no match for remote support

Racing to into the Arctic with sights set on the magnetic North Pole, Jo Wichcombe will have support on many levels and though several platforms. As a competitor in the Polar Race, Wichcombe will not be alone in her 350 mile trek starting from Resolute Bay in Nunavut and to the magnetic North Pole – leading technology from Bomgar and our customer Pure Technologywill keep her in touch as she braves the extreme polar territory.

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by Robert Minnaugh published

iPad Rep Console Demo at HDI

For those of you who are looking forward to the release of our iPad Rep Console, I thought you may enjoy a sneak peek into more of its features. Last week at HDI, I gave a Launchpad session on the solution, which you can watch in the video below.

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by Liz Shulof published

Leaving Las Vegas: HDI Booth Show Video

The Bomgar team just wrapped up a busy week at HDI 2011! Thanks to all of our customers who stopped by our booth to tell us how much you love Bomgar. We never get tired of hearing that.

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by LRichardson published

Why Startup Founders Can Make Solid CEOs

If you haven’t seen it already, founder and CEO Joel Bomgar’s article on Why Startup Founders Can Make Solid CEOs was featured in Fortune Magazine yesterday. Joel makes some very intelligent and logical arguments on why company originators, like himself, should be left in the driver’s seat, rather than set aside by investors in favor of the “professional” CEO. He argues that there is no one better to lead the company than the visionary who saw the potential in the first place, and their replacement can often be disastrous.

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