by Elizabeth Hulsey published

And the Nominees Are…You

As we head into another Oscar weekend, we thought it would be a good time to take a step back and look at our surroundings through a movie camera lens. If we were to place the current IT landscape into the context of some of this year’s best films, parallels start to appear in some of the most unexpected places, often placing IT pros amongst the stars. So let’s take a closer look at some of the nominees.

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by Elizabeth Hulsey published

Bomgar’s Jeremy Curley outlines current customer support landscape in SearchCRM

Customers want to communicate their needs and have issues resolved in the channel they prefer, and companies are seeking to meet this need via a multichannel customer relationship management (CRM) model. This means companies must take a strategic approach to customer support, offering customers options to communicate via phone and email but also Web chat, video chat, text and social media. It also requires them to provide the technology to their IT support staff to be able to fulfill customer support requests.

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by Elizabeth Hulsey published

Bomgar-Wise Winners!

We have some winners! Congratulations Tracy Roberts, Jose Bejarano and Kevin Baldwin! Thanks to everyone who participated and shared parts of your Bomgar story. We love to hear how Bomgar makes the lives of our customers easier!

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by Elizabeth Hulsey published

How Bomgar-Wise Are You?

It’s hard to believe it’s been 12 years since Bomgar’s official inception. Through those years we have grown immensely, not just in terms of the company, but also in our ability to meet the changing needs of enterprise remote support. Many of you are far too familiar with those needs (and their accompanying challenges!) and have grown with us along the way, constantly building your remote access wisdom through the years.

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by Elizabeth Hulsey published

Matt Dircks Joins Industry Experts to Shed Light on the Biggest Security Threats of 2015

The security landscape is so vast these days it can be difficult to determine where a business should focus its energy. To help organizations plan for the year ahead, Jennifer Schiff from CIO spoke with some of the top industry experts including our own CEO Matt Dircks, to highlight the top threats emerging in 2015 and how to fight back against the shifting security priorities and increasingly sophisticated cyber criminals.

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by Sophie Brown published

Canned Scripts: Bomgar Tips and Tricks

Remote support often involves routine, repetitive tasks. Most of these troubleshooting steps can be eliminated with scripts. The hard part is giving technicians access to these files when they need them during remote support. That’s why Bomgar includes Scripts.

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by Boatner Blankenstein published

Bomgar Shares Cybersecurity Best Practices with HackSurfer

Cybersecurity is a hot topic for CIOs given the string of data breaches that touched almost every sector in 2014. There are a variety of challenges organizations are grappling with as a result, including the issue of employee access. It’s critical that individuals have access to the systems and applications necessary to do their jobs effectively, however, it’s very common for employees to have far more access than they need.

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by Mike Bratton published

Once You Go Bomgar, You Don’t Go Back

Bomgar has had a major impact in both my every day work environment and at home. It includes a variety of helpful features that make getting my job done fast and easy. Its user friendly interface and simplicity make it rise above competitors such as TeamViewer, GoToMeeting, and LogMeIn. Believe me, I’ve used them all…a lot.

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by Russ Duffey published

CMSWire Takes a Closer Look at the Bomgar/Symantec Partnership

For those that may have missed the news, Symantec announced the discontinuation of pcAnywhere late last year and recommended Bomgar as the replacement remote support solution. The partnership brings a new level of remote access security and sophistication to pcAnywhere customers, ensuring organizations can provide efficient, multi-platform support to devices and systems without sacrificing security.

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by Elizabeth Hulsey published

Happy Holidays? Worst Gifts Ever Received by IT Pros

The holidays may be behind us but the spirit of the season lives on in many ways—not the least of which is gifts. Maybe you extended your celebrations by playing with your new iPad during your morning commute, or perhaps you’re anticipating the weekend and the chance to give your new golf clubs a whirl. Whatever your favorite gift may be, hopefully it will keep you feeling festive throughout 2015!

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