by Elizabeth Hulsey published

“Hello, IT? The Vending Machine Swallowed my Dollar…”

Every workplace knows it couldn’t function without IT. The team keeps servers running, fixes that weird error message on your computer and prevents the overhead projector from malfunctioning and ruining that client presentation. But supporting these traditional technologies is not the only way IT is saving the day—with more sophisticated tech in every aspect of our lives, the variety of things that IT pros have to support may surprise you.

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by Jeremy Curley published

How Remote Support and Collaboration Helps Service Desks Meet Priorities

HDI recently released their 2014 HDI Support Center Practices and Salary Report which shows industry trends in terms of technology, processes and challenges for support center organizations. HDI’s definition of a support center includes service organizations that provide support to internal or external end-users (or both). There is some interesting findings from the report in terms of the priorities of organizations as well as how current processes and technologies impact performance results.

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by LRichardson published

The Worst (Christmas) Gift Ever

As an IT pro, you’re often fixing problems and saving someone’s day in a big way. And sometimes people show their appreciation in the best of ways – great holiday gifts, glowing recommendations or free food! But sometimes it's not so grand.

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by Elizabeth Hulsey published

The 5 Days of Bomgar 2014 Is About to Begin!

Get excited folks because the fifth annual 5 Days of Bomgar is about to begin! Our most anticipated contest of the year kicks off Monday, December 8th and it’s our biggest one yet. Whether this is your fifth or first time to play, the 5 Days of Bomgar promises to be great fun for all!

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by Russ Duffey published

Bomgar Offers Secure Remote Support Replacement for Symantec’s pcAnywhere

Bomgar is excited to announce that we’re working with Symantec as the recommended replacement for pcAnywhere, for which Symantec announced it would be discontinuing earlier this year. Bomgar’s remote support solutions are used by thousands of IT organizations and service desks worldwide to securely access and fix remote computers, systems and mobile devices. Now, Bomgar and Symantec are partnering to provide preferred pricing to current pcAnywhere users who choose to upgrade to Bomgar.

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by Sophie Brown published

Customer Spotlight - University of Mary Washington

This month’s customer spotlight comes to us from Bomgar Insider, Edward Gray, Systems Integration and Support Specialist at the University of Mary Washington. UMW is a small, public arts and sciences institution in Fredericksburg, Virginia. The University’s Help Desk supports roughly 5000 students, 1000 faculty and staff, and 2000 University-owned desktops and laptops. UMW has been a Bomgar customer since early 2013 and has fully integrated with Dell KACE. Edward Gray is currently a Systems Integration and Support Specialist at the University. He has served in IT at UMW for just over 14 years. He holds a number of certifications and is a member of several professional organizations.

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by LRichardson published

EasyVista and Bomgar – Another Seamless Service Desk Integration

We are taking a close-up look at the new integration between Bomgar and EasyVista on Wednesday, November 5th at 2pm ET, and we invite you to join us, as we walk through Integrating ITSM & Remote Support to Streamline Your Service Desk.

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by Elizabeth Hulsey published

What Support Ticket Do You Dread Seeing The Most?

Halloween is just one week away, so in light of all things spooky, we asked customers from our Bomgar Insider program to share their worst nightmares when it comes to support tickets. Forget the jack-o-lanterns, spiders, or candy bowls with creepy mummy hands – tickets like these are what keep our IT folks screaming!

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by Boatner Blankenstein published

Remote iPhone/iPad Screen Sharing with Mac OS X Yosemite and iOS 8

For a long time, support organizations have desired full screen sharing with remote iPads and iPhones. But because of restrictions in iOS, remote screen sharing has not been possible. But with iOS 8 and Mac OS X Yosemite, there’s a way to do a Bomgar remote support session where you actually see the "live" screen of iOS devices!

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by Elizabeth Hulsey published

Bomgar Tip: Increasing Efficiency with Canned Messages

In our latest installment of the Tips and Tricks Series, we take a look at increasing efficiency by using Bomgar’s canned messages. Using canned messages can decrease response time and help to standardize communication between representatives and customers.

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