by Boatner Blankenstein published

Bomgar Shares Cybersecurity Best Practices with HackSurfer

Cybersecurity is a hot topic for CIOs given the string of data breaches that touched almost every sector in 2014. There are a variety of challenges organizations are grappling with as a result, including the issue of employee access. It’s critical that individuals have access to the systems and applications necessary to do their jobs effectively, however, it’s very common for employees to have far more access than they need.

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by Mike Bratton published

Once You Go Bomgar, You Don’t Go Back

Bomgar has had a major impact in both my every day work environment and at home. It includes a variety of helpful features that make getting my job done fast and easy. Its user friendly interface and simplicity make it rise above competitors such as TeamViewer, GoToMeeting, and LogMeIn. Believe me, I’ve used them all…a lot.

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by Russ Duffey published

CMSWire Takes a Closer Look at the Bomgar/Symantec Partnership

For those that may have missed the news, Symantec announced the discontinuation of pcAnywhere late last year and recommended Bomgar as the replacement remote support solution. The partnership brings a new level of remote access security and sophistication to pcAnywhere customers, ensuring organizations can provide efficient, multi-platform support to devices and systems without sacrificing security.

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by Elizabeth Hulsey published

Happy Holidays? Worst Gifts Ever Received by IT Pros

The holidays may be behind us but the spirit of the season lives on in many ways—not the least of which is gifts. Maybe you extended your celebrations by playing with your new iPad during your morning commute, or perhaps you’re anticipating the weekend and the chance to give your new golf clubs a whirl. Whatever your favorite gift may be, hopefully it will keep you feeling festive throughout 2015!

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by Elizabeth Hulsey published

Bomgar Holiday Cheer

The holidays are here! This festive time of year wouldn't be complete without Bomgar Carols, would it? Check out these one-of-a-kind carols that will have you singing out Bomgar all week.

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by Elizabeth Hulsey published

“Hello, IT? The Vending Machine Swallowed my Dollar…”

Every workplace knows it couldn’t function without IT. The team keeps servers running, fixes that weird error message on your computer and prevents the overhead projector from malfunctioning and ruining that client presentation. But supporting these traditional technologies is not the only way IT is saving the day—with more sophisticated tech in every aspect of our lives, the variety of things that IT pros have to support may surprise you.

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by Jeremy Curley published

How Remote Support and Collaboration Helps Service Desks Meet Priorities

HDI recently released their 2014 HDI Support Center Practices and Salary Report which shows industry trends in terms of technology, processes and challenges for support center organizations. HDI’s definition of a support center includes service organizations that provide support to internal or external end-users (or both). There is some interesting findings from the report in terms of the priorities of organizations as well as how current processes and technologies impact performance results.

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by LRichardson published

The Worst (Christmas) Gift Ever

As an IT pro, you’re often fixing problems and saving someone’s day in a big way. And sometimes people show their appreciation in the best of ways – great holiday gifts, glowing recommendations or free food! But sometimes it's not so grand.

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by Elizabeth Hulsey published

The 5 Days of Bomgar 2014 Is About to Begin!

Get excited folks because the fifth annual 5 Days of Bomgar is about to begin! Our most anticipated contest of the year kicks off Monday, December 8th and it’s our biggest one yet. Whether this is your fifth or first time to play, the 5 Days of Bomgar promises to be great fun for all!

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by Russ Duffey published

Bomgar Offers Secure Remote Support Replacement for Symantec’s pcAnywhere

Bomgar is excited to announce that we’re working with Symantec as the recommended replacement for pcAnywhere, for which Symantec announced it would be discontinuing earlier this year. Bomgar’s remote support solutions are used by thousands of IT organizations and service desks worldwide to securely access and fix remote computers, systems and mobile devices. Now, Bomgar and Symantec are partnering to provide preferred pricing to current pcAnywhere users who choose to upgrade to Bomgar.

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