Bomgar Blog

by Elizabeth Hulsey published

Security Spotlight: Privileged Access Management

Following our last security spotlight on POS attacks, we wanted to revisit the Verizon 2015 Data Breach Investigations Report and dive into the current privileged access management (PAM) trends. As you may know, it’s a space we’ve been watching keenly for a long time, culminating in the recent release of our own PAM solution. According to the Verizon report, it’s an area everyone should be aware of, as privilege abuse was yet again the top driver of data breaches, accounting for 55% of incidents in 2014.

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by Boatner Blankenstein published

Remote iPhone/iPad Screen Sharing with Mac OS X Yosemite and iOS 8

For a long time, support organizations have desired full screen sharing with remote iPads and iPhones. But because of restrictions in iOS, remote screen sharing has not been possible. But with iOS 8 and Mac OS X Yosemite, there’s a way to do a Bomgar remote support session where you actually see the "live" screen of iOS devices!

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by Elizabeth Hulsey published

HackSurfer talks Privileged Access Management with Bomgar’s Sam Elliott

In light of the recent launch of Bomgar Privileged Access Management, HackSurfer’s Matt Lichtfus interviewed our own Sam Elliott about the current state of IT and why organizations must identify and protect privileged user accounts. Along with sharing how Bomgar entered the new market, Sam shared an example of why privileged access management is vitally important to organizations.

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by Elizabeth Hulsey published

School Districts Use Bomgar to Support Schools Countywide

The face of today’s education is constantly changing, as the use of technology in teaching and learning continues to create new educational opportunities and remove boundaries allowing students and teachers to better communicate and collaborate.

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by Kim Richard published

Don Draper Takes a Tech Support Call

As Mad Men comes to a conclusion, it got us thinking about what Don Draper is going to do when it’s all over. We decided to see how he would do as a support representative in case he was thinking about making the transition. We’re not sure he would last too long but feel free to let us know what you think in the comments section.

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by Donald Hasson published

Bomgar Privileged Access Management Solution Enables Higher Productivity, Stronger Security

Last week, Bomgar announced the unveiling of our new Privileged Access Management solution, which enables security professionals to control, monitor, and manage access to critical systems by privileged users. Now organizations can provide administrators, vendors, and business users with the access capabilities they need to be more productive while protecting high value infrastructure, assets, and applications from cyber breaches.

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by Elizabeth Hulsey published

Security Spotlight: POS Attacks

Verizon recently released its 2015 Data Breach Investigations Report, providing its annual snapshot into trends and developments impacting the cyber-security landscape. The study contains a number of interesting findings and examines the nine most common attack pathways in detail, including point-of-sale intrusions.

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by Sophie Brown published

License Pool: Bomgar Tips and Tricks

Check out our latest install of the Tips and Tricks series. This month, Joel Patrick, takes a look at the new License Pool feature that came out in the 15.1 Remote Support Release. The License Pool capability provides more flexible reservation functionality and allows admins to better manage their Bomgar investment.

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by Elizabeth Hulsey published

Bomgar Launches New Privileged Access Management and Remote Support Solutions

Today Bomgar is excited to introduce new solutions to help you better manage secure access, while also enhancing the performance and productivity of your support and security professionals.

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by Elizabeth Hulsey published

United Telcom Supports Geographically Dispersed Subscriber Base with Bomgar

United Telcom first organized under the name United Telephone Association in 1951 by a group of farmers who wanted telephone service in the rural area surrounding Dodge City when Southwestern Bell indicated no interest in providing service to the area. Growing in service area and offerings for more than 60 years, today the company has approximately 100 employees dedicated to providing a wide range of internet, cable and phone services to subscribers throughout southwestern Kansas. Now using Bomgar, United Telcom efficiently supports approximately 5,000 users in a 250 by 100 mile area in southwestern Kansas.

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