Bomgar Blog

by Sophie Brown published

Bomgar Button: Bomgar Tips and Tricks

Remote support is supposed to make your job easier. But how many times have you found yourself losing valuable time narrating the connection process over the phone to an end user? With the Bomgar Button, you can place a shortcut on the remote desktop or smartphone and say, “Click this icon when you need remote support.”

Continue Reading
by Elizabeth Hulsey published

Service or Tech Skills?

The role of the IT department is evolving – there’s no doubt about it. As CIOs and senior IT leaders seek to shift the IT department from a cost center to a source of profitability for the organization, it requires a model of IT support beyond the traditional “break-fix” model. This means a culture focused on training employees on how to use new tools and continuously communicating the benefits of these new technologies and processes.

Continue Reading
by Sam Elliott published

Black Hat 2015 and DefCon23 - Hacking the physical world from the digital world

The annual Black Hat and DefCon Vegas pilgrimages are now complete, with record breaking attendance for Black Hat. The event brought more than 11,000 of the most clever security professionals and researchers to Sin City. The numbers would likely be even higher if DefCon attendees were included, but given their cash only, no registration required format, one can only guess at how many people were there.

Continue Reading
by Justin Brock published

Bomgar Pricing for Remote Support, Part 1: The Impact of Concurrent Licensing

Phone Support

Whether you select Bomgar, GoToAssist, or LogMeIn as your remote tool, everyone knows remote support cuts costs over phone support or on-site visits. What not everyone knows, however, is that how much you save depends greatly on which remote support tool you choose. So today I want to begin a discussion on some differences of Bomgar licensing that help you get the most out of your remote support deployment. Concurrent licensing is a good place to start. We have found with most customers that the licensing requirements are about 50% with concurrent licensing than with named seats. If yours is a global follow-the-sun support organization, then you likely only need one third of the licenses our competitors would quote you. You need enough licenses for your fully-burdened support load … not more.

Continue Reading
by Jonas Outlaw published

Bomgar Android Apps Safe from Certifi-Gate Flaw Which Allows Malicious Remote Control

Yesterday at the Black Hat security conference, researchers from Check Point demonstrated a new Certifi-Gate flaw that could let hackers remotely take over hundreds of millions Android devices. The flaw was found within pre-installed plug-ins for mobile remote support tools (MRSTs) that are used by tech support professionals to remotely access, control and troubleshoot devices.

Continue Reading
by Rachel Smith published

Back to School with Bomgar Contest

It’s time for kids to go back to school and students to have computer issues….again. Summer may have flown by, but Bomgar wants to give you one more chance for fun! That’s why we are launching our first ever ‘Back to School with Bomgar’ contest within the Bomgar Insider, our customer advocacy program. Not a Bomgar Insider? No worries! You can join now to get in on all the fun!

Continue Reading
by Elizabeth Hulsey published

Celebrating System Admin Day

IT professionals of all types are part of a community that understands that late night (or early morning) calls for urgent IT fixes are part of the job, and that no task, no matter how small, can go unresolved. A day’s work is almost never the same—you never know whether you’ll be rescuing laptops from malware, getting email back online, or upgrading systems to keep them more efficient and secure.

Continue Reading
by Doug Patel published

How Bomgar can help combat social engineering attacks

Most often organizations use multiple remote support tools to provide support to their end users. While this may seem harmless, it actually creates vulnerabilities conducive to social engineering attacks.

Continue Reading
by Sam Elliott published

Vendor Access and the OPM Breach

With the departure of Katherine Archuleta following the massive breach at the Office of Personnel Management (OPM), many people have been quick to say that a major part of the organization’s problem has been fixed. However, this is certainly not the case. There are many weak links in the security chain that led to the breach, or as we now know, breaches. The real issues are not the fault of any one individual. Rather, they point to the vulnerabilities that arise when security protocols don’t evolve in tandem with the changing nature of enterprise threats.

Continue Reading
by Rachel Smith published

Bomgar and Windows 10 – what you need to know

With the release of the new Windows 10 update less than two weeks away (July 29th), we wanted to let you know what big changes you should expect to see and how Bomgar will work with some of the new features. Many of our Insider Advocates have come up with compatibility and product questions for our development and support team, so we set out to get some answers.

Continue Reading
Page 1 of 36 pages: 123 Last