Bomgar 12.1.2 is a full maintenance release, and is the first version of the 12.1 series certified for the Virtual Appliance. If you are using a Virtual Appliance, be sure to check out the release notes for 12.1.1 to see what else is in this release!
This version of Bomgar has been certified for physicalBomgar appliances (B100, B200, B300 & B400) and the Virtual Appliance
Physical appliances require base software version 3.2.8 or later before installing Bomgar 12.1.2
Virtual Appliance requires base software version 3.2.7 or later before installing Bomgar 12.1.2
Enhanced physical key detection and injection from the Rep Console. This is especially helpful when supporting remote systems that are running emulators or other virtual systems.
Resolved an issue where network restriction configuration was not saving properly.
Resolved an issue where downloading MSI installers on Macs could result in the wrong client being downloaded.
Resolved an issue causing the Out of Disk Space email to incorrectly trigger.
Resolved an issue where modifier keys were not being sent through screen sharing and the remote system was in an RDP or virtual session.
Resolved an issue causing Jump Client groups to sort incorrectly.
Resolved an issue where BRCS scripting was not working properly on Windows for some browsers.
Resolved an issue where starting external Rep Invite from a session key or invitation email on iOS displayed an error.
Resolved an issue where the wrong link to the iOS Customer Client in the App Store was displayed when starting a session from the Support Portal.
[Updated 2012-Feb-06] Making a ‘generate_session_key’ Command API call with ‘queue_id=rep_username:[username]’ returns ‘Invalid Argument’. A patch is available in the Self Service Center.
Bomgar 12.1.2 release works with the following Bomgar Mobile versions:
iOSTM & Android Customer Clients (version 2.0.1+)
iOSTM & Android Rep Consoles (version 2.1.0+)
NOTE: The above mobile apps require trusted CA-signed certificates on the appliance.