Course List

Bomgar Access Console

For Products:

Privileged Access

Available Venues:

eLearning

Virtual Training

Onsite Training

The Bomgar Access Console course is ideal for any resource who plans to connect to endpoints using the Bomgar Access Console. During this course your PAM Access Console users will learn how to install the console and access remote endpoints using the consoles. This course is available virtual or onsite, so your team can engage in Bomgar learning from any location. The course length is three hours on-site or virtually. This course is led by a certified Bomgar instructor.

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Bomgar Chat Implementation

For Products:

Remote Support

Available Venues:

Onsite Training

The Bomgar Chat Implementation Service is designed to enhance the efficiency of your organization and maximize your return on your Bomgar investment. Bomgar Chat enables support organizations to deliver a better customer service experience at a lower cost. With Bomgar Chat deployments, your representatives can connect to a chat session with your customer, and quickly elevate to a full remote control session.

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Bomgar Representative Essentials

For Products:

Remote Support

Available Venues:

eLearning

Virtual Training

Onsite Training

Ideal for help desk analysts, support professionals and managers, this course provides a solid understanding of the Bomgar Representative Console, and what your customer sees during a support session. During the half-day course, your support representatives will become knowledgeable in session initiation, troubleshooting tools, session management and other support features. As a result, reps gain confidence and greater efficiency when initiating sessions and resolving customer issues. (Offered on-site, virtual or on-demand)

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Privileged Access for Administrators

For Products:

Privileged Access

Available Venues:

Virtual Training

Onsite Training

This course is designed for system/network administrators who want to learn how to configure Bomgar in the network and manage secure access to critical systems utilizing Bomgar’s patented Jump Technology and other access features. During the course administrators will learn how to efficiently administer and configure Bomgar on an ongoing basis for optimized security. This course focuses on these learning objectives: Setting Bomgar up for Success, Establish Secure Endpoint Access, Mastering Access Console Security, and Endpoint Configuration. This course includes a hands-on lab with exercises for students to practice what they learn. This course is offered with the following options: As an on-site course, delivered over one and a half days. As a virtual course delivered, over two half-days. As a public course that is licensed per seat. As a private course that is exclusive to your organization.

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Upcoming Classes

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Privileged Access Vendor Onboarding

For Products:

Privileged Access

Available Venues:

eLearning

The Privileged Access Vendor Onboarding service describes how to securely deploy, monitor, and control endpoints, and guides vendors who will be using the Bomgar Access Console to access critical systems within your infrastructure.

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Privileged Identity for Administrators

For Products:

Privileged Identity

Available Venues:

Virtual Training

Onsite Training

Bomgar's Privileged Identity for Administrators is a 15-hour course, delivered in five-hour increments over three days. Once enrolled in a course the system will generate three calendar invites, one for each day of the course. Each invite contains the link for a web-based presentation with two-way VoIP (computer) or phone audio. This course is designed for IT professionals who want to learn how to deploy, configure, and extend Privileged Identity for their unique environment. During the course, you will learn how to install and administer the software. This course is focused on these learning objectives: how to install and upgrade, understand the Bomgar Privileged Identity architecture and key components, define and configure the privileged identity management strategy. This course includes a hands-on lab with exercises for students to practice what they learned.

Download the Course Syllabus

Upcoming Classes

    Remote Support for Administrators

    For Products:

    Remote Support

    Available Venues:

    Virtual Training

    Onsite Training

    This course is designed for system/network administrators who want to learn how to configure and extend Bomgar for their unique environment. During the course administrators will learn how to efficiently administer and configure Bomgar on an ongoing basis focusing on these learning objectives: Setting Bomgar up for Success, Establishing Security Policies, Mastering Support Options, Customizing the Customer Experience, and Optimizing Session Data Reporting and Archival. This course includes a hands-on lab with exercises for students to practice what they learn. This course is offered as a two-day on-site course, or as a virtual course delivered over 4 half days.

    Download the Course Syllabus

    Upcoming Classes

      Remote Support Fundamentals

      For Products:

      Remote Support

      Available Venues:

      eLearning

      Remote Support Fundamentals is ideal for Bomgar Administrators and Bomgar Remote Support users, who are initially evaluating, using, or deploying Bomgar. In these modules, you will learn about the Bomgar Remote Support initial setup and login. You will also learn about the Bomgar Rep Console.

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