Course List

Bomgar Access Console

For Products:

Privileged Access

Available Venues:

eLearning

Virtual Training

Onsite Training

The Bomgar Access Console course is ideal for any resource who plans to connect to endpoints using the Bomgar Access Console. During this course your PAM Access Console users will learn how to install the console and access remote endpoints using the consoles. This course is available virtual or onsite, so your team can engage in Bomgar learning from any location. The course length is three hours on-site or virtually. This course is led by a certified Bomgar instructor.

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Bomgar Chat Implementation

For Products:

Remote Support

Available Venues:

Onsite Training

The Bomgar Chat Implementation Service is designed to enhance the efficiency of your organization and maximize your return on your Bomgar investment. Bomgar Chat enables support organizations to deliver a better customer service experience at a lower cost. With Bomgar Chat deployments, your representatives can connect to a chat session with your customer, and quickly elevate to a full remote control session.

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Bomgar Representative Essentials

For Products:

Remote Support

Available Venues:

eLearning

Virtual Training

Onsite Training

Ideal for help desk analysts, support professionals and managers, this course provides a solid understanding of the Bomgar Representative Console, and what your customer sees during a support session. During the half-day course, your support representatives will become knowledgeable in session initiation, troubleshooting tools, session management and other support features. As a result, reps gain confidence and greater efficiency when initiating sessions and resolving customer issues. (Offered on-site, virtual or on-demand)

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Privileged Access for Administrators

For Products:

Privileged Access

Available Venues:

Virtual Training

Onsite Training

This course is designed for system/network administrators who want to learn how to configure Bomgar in the network and manage secure access to critical systems utilizing Bomgar’s patented Jump Technology and other access features. During the course administrators will learn how to efficiently administer and configure Bomgar on an ongoing basis for optimized security. This course focuses on these learning objectives: Setting Bomgar up for Success, Establish Secure Endpoint Access, Mastering Access Console Security, and Endpoint Configuration. This course includes a hands-on lab with exercises for students to practice what they learn. This course is offered with the following options: As an on-site course, delivered over one and a half days. As a virtual course delivered, over two half-days. As a public course that is licensed per seat. As a private course that is exclusive to your organization.

Download the Course Syllabus

Upcoming Classes

  • December 4, 2017 –December 5, 2017 ; 11:30 am –4:30 pm (Eastern) each day
  • December 20, 2017 –December 21, 2017 ; 7:00 am –12:00 pm (Eastern) each day
  • January 8, 2018 –January 9, 2018 ; 11:30 am –4:30 pm (Eastern) each day
  • January 23, 2018 –January 24, 2018 ; 7:00 am –12:00 pm (Eastern) each day

Remote Support for Administrators

For Products:

Remote Support

Available Venues:

Virtual Training

Onsite Training

This course is designed for system/network administrators who want to learn how to configure and extend Bomgar for their unique environment. During the course administrators will learn how to efficiently administer and configure Bomgar on an ongoing basis focusing on these learning objectives: Setting Bomgar up for Success, Establishing Security Policies, Mastering Support Options, Customizing the Customer Experience, and Optimizing Session Data Reporting and Archival. This course includes a hands-on lab with exercises for students to practice what they learn. This course is offered as a two-day on-site course, or as a virtual course delivered over 4 half days.

Download the Course Syllabus

Upcoming Classes

  • December 5, 2017 –December 8, 2017 ; 7:00 am –11:00 am (Eastern) each day
  • December 12, 2017 –December 15, 2017 ; 9:30 am –1:30 pm (Eastern) each day
  • December 19, 2017 –December 22, 2017 ; 12:00 pm –4:00 pm (Eastern) each day

Vault for Administrators

For Products:

Vault

Available Venues:

Virtual Training

Onsite Training

The Bomgar Vault System Administrator course is ideal for system and network administrators who want to learn how to use Bomgar Vault to delegate and control access to secure systems in your environment through Bomgar Vault’s credential management system. Administrators will learn how to configure the Bomgar Vault system, how to assign access and oversight of credentials to privileged users, and best practices for managing and updating passwords to enhance security in many areas of your environment. This course is offered as a 1.5 day on-site course, or as a virtual course delivered over two half days.

Download the Course Syllabus

Upcoming Classes

  • December 14, 2017 –December 15, 2017 ; 7:00 am –11:00 am (Eastern) each day
  • December 27, 2017 –December 28, 2017 ; 11:30 am –3:30 am (Eastern) each day
  • January 10, 2018 –January 11, 2018 ; 7:00 am –11:00 am (Eastern) each day
  • February 1, 2018 –February 2, 2018 ; 11:30 am –3:30 am (Eastern) each day

Verify for Administrators

For Products:

Remote Support

Privileged Access

Available Venues:

Virtual Training

Onsite Training

The Bomgar Verify System Administrator course is ideal for system and network administrators who plan on using Bomgar Verify to implement two factor authentication for increased security across a variety of environments. This course gives you all the details needed to configure and manage two factor authentication and integrate it with your existing infrastructure. This course is available virtual or onsite, so your team can engage in Bomgar learning from any location. The course length is 1 day on-site, or two half-days virtually. This course is led by a certified Bomgar instructor.

Download the Course Syllabus

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