Bomgar University Training Services

Maximize ROI with Bomgar University Training Services

Superior training is part of our commitment to helping you obtain the maximum benefit possible from the entire Bomgar enterprise remote support platform. Bomgar University Training Services will equip your team with the foundational knowledge and best practices they need to maximize your return on investment in Bomgar. With a variety of modular training courses and flexible delivery options from which to choose from, you can ensure your team receives relevant education.

The Bomgar University training services will enable your team to:

  • Reduce administration time
  • Implement and standardize remote support best practices
  • Improve adoption of enterprise remote support across your company
  • Maximize your support operation’s return on investment
  • Graduates of the training courses are also eligible to become Bomgar-certified, signifying the advanced skills and superior know-how that are critical to fostering customer service excellence.

Bomgar University Course Offerings

Bomgar Verify for Administrators

The Bomgar Verify System Administrator course is ideal for system and network administrators who plan on using Bomgar Verify to implement two factor authentication for increased security across a variety of environments. This course gives you all the details needed to configure and manage two factor authentication and integrate it with your existing infrastructure. This course is available virtual or onsite, so your team can engage in Bomgar learning from any location. The course length is 1 day on-site, or two half-days virtually. This course is led by a certified Bomgar instructor.

Download the Bomgar Verify for Administrators PDF

Bomgar Vault for Administrators

The Bomgar Vault System Administrator course is ideal for system and network administrators who want to learn how to use Bomgar Vault to delegate and control access to secure systems in your environment through Bomgar Vault’s credential management system. Administrators will learn how to configure the Bomgar Vault system, how to assign access and oversight of credentials to privileged users, and best practices for managing and updating passwords to enhance security in many areas of your environment. This course is offered as a 1.5 day on-site course, or as a virtual course delivered over two half days.

Download the Bomgar Vault for Administrators PDF

Bomgar System Administrator with Hands-on Lab

This course is designed for system/network administrators who want to learn how to configure and extend Bomgar for their unique environment. During the course administrators will learn how to efficiently administer and configure Bomgar on an ongoing basis focusing on these learning objectives: Setting Bomgar up for Success, Establishing Security Policies, Mastering Support Options, Customizing the Customer Experience, and Optimizing Session Data Reporting and Archival. This course includes a hands-on lab with exercises for students to practice what they learn. This course is offered as a two-day on-site course, or as a virtual course delivered over 4 half days.

Download the Bomgar System Administrator with Hands-on Lab PDF

Upcoming Classes

  • ; 1:30 pm–5:30 pm (Eastern) each day
  • ; 8:00 am–12:00 pm (Eastern) each day
  • ; 9:30 am–1:30 pm (Eastern) each day

Bomgar Representative Essentials

Ideal for help desk analysts, support professionals and managers, this course provides a solid understanding of the Bomgar Representative Console, and what your customer sees during a support session. During the half-day course, your support representatives will become knowledgeable in session initiation, troubleshooting tools, session management and other support features. As a result, reps gain confidence and greater efficiency when initiating sessions and resolving customer issues. (Offered on-site, virtual or on-demand)

Download the Bomgar Representative Essentials PDF

Bomgar Privileged Access Management for Administrators

This course is designed for system/network administrators who want to learn how to configure Bomgar in the network and manage secure access to critical systems utilizing Bomgar’s patented Jump Technology and other access features. During the course administrators will learn how to efficiently administer and configure Bomgar on an ongoing basis for optimized security. This course focuses on these learning objectives: Setting Bomgar up for Success, Establish Secure Endpoint Access, Mastering Access Console Security, and Endpoint Configuration. This course includes a hands-on lab with exercises for students to practice what they learn. This course is offered as a 1.5 day on-site course, or as a virtual course delivered over two half days.

Download the Bomgar Privileged Access Management for Administrators PDF

Upcoming Classes

  • ; 7:00 am - 11:00 am (Eastern) each day
  • ; 11:00 am - 3:00 pm (Eastern) each day

Bomgar Chat Implementation

The Bomgar Chat Implementation Service is designed to enhance the efficiency of your organization and maximize your return on your Bomgar investment. Bomgar Chat enables support organizations to deliver a better customer service experience at a lower cost. With Bomgar Chat deployments, your representatives can connect to a chat session with your customer, and quickly elevate to a full remote control session.

Download the Bomgar Chat Implementation PDF