Superior training is part of our commitment to helping you obtain the maximum benefit possible from the entire Bomgar enterprise remote support platform. Bomgar University Training Services will equip your team with the foundational knowledge and best practices they need to maximize your return on investment in Bomgar. With a variety of modular training courses and flexible delivery options from which to choose from, you can ensure your team receives relevant education.

The Bomgar University training services will enable your team to:

Remote Support

Bomgar University provides comprehensive training courses focused on Remote Support products and services. These courses range from appliance and product deployments to end user access and product functionality. Depending on your needs and scheduling requirements, many training options are offered via either instructor-led courses or self-paced eLearning.

Bomgar Chat Implementation

The Bomgar Chat Implementation Service is designed to enhance the efficiency of your organization and maximize your return on your Bomgar investment. Bomgar Chat enables support organizations to deliver a better customer service experience at a lower cost. With Bomgar Chat deployments, your representatives can connect to a chat session with your customer, and quickly elevate to a full remote control session.

Download the Bomgar Chat Implementation Syllabus

Bomgar Representative Essentials

Ideal for help desk analysts, support professionals and managers, this course provides a solid understanding of the Bomgar Representative Console, and what your customer sees during a support session. During the half-day course, your support representatives will become knowledgeable in session initiation, troubleshooting tools, session management and other support features. As a result, reps gain confidence and greater efficiency when initiating sessions and resolving customer issues. (Offered on-site, virtual or on-demand)

Download the Bomgar Representative Essentials Syllabus

Remote Support for Administrators

This course is designed for system/network administrators who want to learn how to configure and extend Bomgar for their unique environment. During the course administrators will learn how to efficiently administer and configure Bomgar on an ongoing basis focusing on these learning objectives: Setting Bomgar up for Success, Establishing Security Policies, Mastering Support Options, Customizing the Customer Experience, and Optimizing Session Data Reporting and Archival. This course includes a hands-on lab with exercises for students to practice what they learn. This course is offered as a two-day on-site course, or as a virtual course delivered over 4 half days.

Download the Remote Support for Administrators Syllabus

Upcoming Classes

  • August 15, 2017 –August 18, 2017 ; 8:00 am –12:00 pm (Eastern) each day
  • August 22, 2017 –August 25, 2017 ; 9:30 am –1:30 pm (Eastern) each day
  • August 29, 2017 –September 1, 2017 ; 1:30 pm –5:30 pm (Eastern) each day
  • September 5, 2017 –September 8, 2017 ; 8:00 am –12:00 pm (Eastern) each day
  • September 12, 2017 –September 15, 2017 ; 9:30 am –1:30 pm (Eastern) each day
  • September 19, 2017 –September 22, 2017 ; 1:30 pm –5:30 pm (Eastern) each day
  • September 26, 2017 –September 29, 2017 ; 8:00 am –12:00 pm (Eastern) each day
  • October 3, 2017 –October 6, 2017 ; 9:30 am –1:30 pm (Eastern) each day
  • October 10, 2017 –October 13, 2017 ; 1:30 pm –5:30 pm (Eastern) each day
  • October 17, 2017 –October 20, 2017 ; 8:00 am –12:00 pm (Eastern) each day
  • October 24, 2017 –October 27, 2017 ; 9:30 am –1:30 pm (Eastern) each day
  • October 31, 2017 –November 3, 2017 ; 1:30 pm –5:30 pm (Eastern) each day

Vault for Administrators

The Bomgar Vault System Administrator course is ideal for system and network administrators who want to learn how to use Bomgar Vault to delegate and control access to secure systems in your environment through Bomgar Vault’s credential management system. Administrators will learn how to configure the Bomgar Vault system, how to assign access and oversight of credentials to privileged users, and best practices for managing and updating passwords to enhance security in many areas of your environment. This course is offered as a 1.5 day on-site course, or as a virtual course delivered over two half days.

Download the Vault for Administrators Syllabus

Upcoming Classes

  • August 28, 2017 –August 29, 2017 ; 8:00 am –12:00 pm (Eastern) each day

Verify for Administrators

The Bomgar Verify System Administrator course is ideal for system and network administrators who plan on using Bomgar Verify to implement two factor authentication for increased security across a variety of environments. This course gives you all the details needed to configure and manage two factor authentication and integrate it with your existing infrastructure. This course is available virtual or onsite, so your team can engage in Bomgar learning from any location. The course length is 1 day on-site, or two half-days virtually. This course is led by a certified Bomgar instructor.

Download the Verify for Administrators Syllabus

Security

Bomgar University provides comprehensive training courses focused on Privileged Access and Credential Management products and services. These courses range from appliance deployment and security considerations to endpoint access and authentication. Depending on your needs and scheduling requirements, training options include onsite and online instructor-led options.

Bomgar Access Console

The Bomgar Access Console course is ideal for any resource who plans to connect to endpoints using the Bomgar Access Console. During this course your PAM Access Console users will learn how to install the console and access remote endpoints using the consoles. This course is available virtual or onsite, so your team can engage in Bomgar learning from any location. The course length is three hours on-site or virtually. This course is led by a certified Bomgar instructor.

Download the Bomgar Access Console Syllabus

Upcoming Classes

  • August 30, 2017 –July 26, 2017 ; 8:00 am –11:00 am (Eastern) each day

Privileged Access for Administrators

This course is designed for system/network administrators who want to learn how to configure Bomgar in the network and manage secure access to critical systems utilizing Bomgar’s patented Jump Technology and other access features. During the course administrators will learn how to efficiently administer and configure Bomgar on an ongoing basis for optimized security. This course focuses on these learning objectives: Setting Bomgar up for Success, Establish Secure Endpoint Access, Mastering Access Console Security, and Endpoint Configuration. This course includes a hands-on lab with exercises for students to practice what they learn. This course is offered with the following options: As an on-site course, delivered over one and a half days. As a virtual course delivered, over two half-days. As a public course that is licensed per seat. As a private course that is exclusive to your organization.

Download the Privileged Access for Administrators Syllabus

Upcoming Classes

  • August 31, 2017 –September 1, 2017 ; 8:00 am –1:00 pm (Eastern) each day

Privileged Access Vendor Onboarding

The PAM Vendor Onboarding service is targeted toward the administrator tasked to securely deploy, monitor, and control endpoints, and the vendors who will be using the Bomgar Access Console to access critical systems within your infrastructure. A Bomgar certified expert will walk hand-in-hand with your administrator to properly implement endpoint access utilizing Bomgar’s patented Jump Technology and other features to enhance security. Once access configuration is completed, a Bomgar certified expert will train up to 15 vendor resources in the essentials of the Bomgar Access Console.

Download the Privileged Access Vendor Onboarding Syllabus

Vault for Administrators

The Bomgar Vault System Administrator course is ideal for system and network administrators who want to learn how to use Bomgar Vault to delegate and control access to secure systems in your environment through Bomgar Vault’s credential management system. Administrators will learn how to configure the Bomgar Vault system, how to assign access and oversight of credentials to privileged users, and best practices for managing and updating passwords to enhance security in many areas of your environment. This course is offered as a 1.5 day on-site course, or as a virtual course delivered over two half days.

Download the Vault for Administrators Syllabus

Upcoming Classes

  • August 28, 2017 –August 29, 2017 ; 8:00 am –12:00 pm (Eastern) each day

Verify for Administrators

The Bomgar Verify System Administrator course is ideal for system and network administrators who plan on using Bomgar Verify to implement two factor authentication for increased security across a variety of environments. This course gives you all the details needed to configure and manage two factor authentication and integrate it with your existing infrastructure. This course is available virtual or onsite, so your team can engage in Bomgar learning from any location. The course length is 1 day on-site, or two half-days virtually. This course is led by a certified Bomgar instructor.

Download the Verify for Administrators Syllabus

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