Bomgar Technical Account Managers are senior-level technical and product experts who will partner with you to ensure you receive maximum value from your Bomgar investment. Your Bomgar TAM will work collaboratively with you to understand your unique business use cases and needs. They will provide guidance and proactive support to ensure your Bomgar environment is secure, reliable, up-to-date, and ready to deliver on your business requirements.
When you partner with a Bomgar TAM you will receive:
Direct relationship with a senior technical and product expert
Priority incident assignment with Bomgar Support
Regularly scheduled strategy calls
Single point of escalation
Detailed planning and assistance with Bomgar upgrades
Bomgar Technical Account Management
Bomgar Technical Account Management is designed for mid-to-large organizations that require an ongoing direct relationship with a Bomgar technical expert. These organizations may not have the time or resources to dedicate themselves to becoming Bomgar experts yet their Bomgar environment is a critical part of their IT infrastructure. A Bomgar Technical Account Manager can bridge the gap by providing more proactive support, strategy, escalations, and upgrade assistance.
Bomgar Enterprise Technical Account Management is designed for large organizations that have made a significant investment in their Bomgar environment and require an even greater level of direct assistance from a Bomgar technical expert. Bomgar Enterprise Technical Account Management includes all of the same deliverables as the standard offering in addition to more frequent strategy sessions, hands-on upgrade assistance after hours, and more.