Today marks the official release of the much-anticipated Bomgar 10.0! It’s been almost three whole months since the last update to this blog, but we think that the wait was worth it. Below is a list of the new features and enhancements that are included in this release.
Ready to get it? Go ahead & jump into the queue to request your upgrade today!
New Features and Enhancements:
Full Vista support is now available.
Linux support is now available for the following:
Representative Client support on SUSE Enterprise Desktop.
Customer Client support on SUSE Enterprise Desktop, Red Hat, Fedora, and Ubuntu.
Windows Mobile Customer Client support is now availble fo the following:
Windows Mobile 5 for Pocket PC and on Pocket PC Phone Edition
Windows Mobile 6 Classic and Professional
Jumpoint is now a production feature.
Jump client functionality added for increased access to unattended remote systems.
Pin an active session as a JumpTM client for later access, even without the end-user’s interaction.
Mass Deploy JumpTM clients for access to groups of remote systems later without needing interactions of remote system users.
Group and sort your JumpTM clients from the Representative Client.
Create JumpTM clients on all supported Windows, Mac, and Linux operating systems (Win Mobile is not currently supported).
Control how often your JumpTM clients send updates back to your site.
Customers can now select which applications a representative may view or control.
Representatives can select the applications they wish to show to the remote user when using the Show My Screen feature.
Representatives can now select specific applications that they want to share in a presentation.
Remote Command Shell
This feature is no longer an experimental feature and works with all supported versions of Windows, Mac, and Linux (Win Mobile is not supported).
Remote Command Prompt sessions are also recorded in FLV format and are accessible via reporting.
Show My Screen (previously known as Reverse Connect): representatives now have the ability to grant control of their system to the remote system user.
The Rep Client installation now allows a selection to install for “current user” or for “all users”.
File Transfer now has friendly status messages.
Screen Sharing performance improvements have been added.
Rep Client GUI improvements include:
Screen sharing real estate has been increased by optimizing all margins and borders.
Additional Quick Buttons have been added for “JumpTM to…”, Session Key Generation, and Presentation.
The Push URL feature in the chat control has been improved.
Special Action Enhancements
Registry Editor has been added to the menu
Event Viewer has been added to the menu.
Control Panel with a fly-out menu containing the available control panel applets has been added.
System Information Enhancements
The memory section now shows information about the customer’s memory usage. This information refreshes every 10 seconds.
The default browser name of the remote system is now available with this feature.
The video driver name and version information has also been added to this feature.
Reporting Enhancements - new reporting filters have been added to enable additional reports.
Security Provider Enhancements
Clustering Security Providers
Allows customers to group providers which provide the same information (e.g. Users, Groups, etc.) into a logical group which functions as a cluster.
Drag and Drop support for priority adjustments in Security Providers and Group Policies.
Group Policies/Security Providers settings are now viewable from the same page you adjust their priorities.
When debugging an LDAP Security Provider, output from the OpenLDAP libraries is provided to assist in diagnosing the problem. This is not limited to just the OpenLDAP stores.
Team Communication Management - the General Queue can be disabled with this feature. This will improve the manageability of a site with higher number of Bomgar licenses.