Service desks face an increasingly complex support environment. Efficiency and productivity are impacted because technicians need to use multiple tools just to keep up with the variety of support scenarios and end user devices. Many remote access tools and technology just can’t keep up, and they weren't built to address today’s security concerns.
You need a fast, reliable solution that can scale with your organization and enable you to securely support the desktops and devices in your network.
Secure Remote Support
Provide fast remote assistance to any desktop, server, or mobile device, with screen sharing and remote control
Log all session activity for a complete audit trail, with real time reporting
Use chat support to increase support staff productivity and end user satisfaction
Remote Camera Sharing
Perform remote support on anything your customer can see, including hardware and peripherals
Choose from a variety of deployment options, including on-premises or virtual appliances, or cloud
Work with technicians, developers, and outside vendors in shared sessions, for faster incident resolution
Secure, manage, rotate, and administer shared credentials for privileged users
Integrate with CRM and ITSM tools to maximize existing investments
Audit and Compliance
Satisfy audit and compliance requirements quickly and effectively
Troubleshoot Android and iOS Devices ... or From Them
Support iOS and Android devices with screen sharing and remote control. Support on anything your customer can see, including hardware and peripherals, by sharing the remote camera on Android and iOS devices. Or embed chat and remote support in your mobile app.
Screen share with iPhone, iPad, & iPod. Or RDP from iOS devices.
Control remote Android devices. Or RDP from Android devices.
Mobile Video Support
Live stream the video camera on remote Android & iOS devices.
Embed chat and other remote support tools in your app.
A remote support solution as exceptional as your business
Your support reps and technicians will resolve issues more quickly, improving efficiency and end-user satisfaction.
Bomgar works through your firewall without VPN tunneling, so your perimeter security can remain intact and all session traffic is encrypted and logged for a detailed audit trail.
Provide a better experience for end users and reduce time to resolution with an array of features such as chat and remote camera sharing.