According to the IDC, support providers are leading a market shift toward blending identity and access management (IAM) with remote support functions to improve access and adoption and address growing security concerns.

The IDC Technology Spotlight, sponsored by Bomgar, Striking a Balance Between Security & Service with Remote Support, explores the benefits and potential challenges of advanced remote support solutions that demonstrate this blend of technologies. According to the paper, with the growing number of connected devices in the workplace, service desks need to make security a key business requirement and look for a remote support solution that provides:

  • Integration with password managers
  • Seamless integrations with IAM solutions
  • “Usable” security features to improve productivity
  • Monitoring, logging, and auditing capabilities
  • Built-in features that enable IT organizations to meet security best practices and compliance mandates.

Download a complimentary copy of this Technology Spotlight and learn how this market shift is affecting remote support providers and how Bomgar can help your organization meet recommendations.

“Bomgar Remote Support not only integrates with other multifactor authentication and password management systems, but also integrates with a variety of ITSM, CRM, and systems management solutions to provide an end-to-end support experience.” – IDC Technology Spotlight