The University for the Creative Arts (UCA) is a specialist university formed to foster a unique community for its students around subjects including fine art, digital media, journalism, animation, crafts, fashion and photography. UCA has five campuses and several annex sites across the South-East of England, including Chatham Historical Dockyards and Maidstone TV Studios.
Before using Bomgar, UCA found its IT team was facing challenges around remote support on both the business and technical sides. The biggest challenge was supporting an increasing number of staff working remotely and travelling internationally as part of the University’s recruitment and internationalisation strategies. Together with the growing number of different devices being used by staff connecting to the network, this placed new challenges on the University’s service desk and support teams when it came to dealing with requests.