The University of Georgia is the state of Georgia’s oldest, most comprehensive and diversified institution of higher education. Its motto, “to teach, to serve, and to inquire into the nature of things,” reflects the University’s unique role in the conservation and enhancement of the intellectual, cultural, and environmental heritage of the state and nation. With a main campus in Athens, approximately 60 miles from Atlanta, and several extended campuses around the state, the University has more than 34,000 undergraduate and graduate/professional students as well as nearly 10,000 employees.

In the spring of 2010, the University’s Enterprise Information Technology Services (EITS) department began researching remote support solutions for a University-wide project to migrate separately hosted email and calendar applications into a single Microsoft cloud-based solution. The EITS department team, including IT professional specialist Rachel Moorehead, considered a number of possible options for remote support but soon turned its attention to Bomgar when they learned other departments were already using it across campus.