School District Five of Lexington and Richland Counties in South Carolina encompasses a land area of approximately 196 square miles in part of both Lexington and Richland Counties. The school district is primarily a residential suburb located to the northwest of Columbia, the capital city of South Carolina. District Five operates a total of twelve elementary schools, four middle schools, three high schools and one alternative school, serving approximately 15,000 students.

District Five offers educational opportunities that challenge and stimulate thinking and problem solving and foster superior achievement. Its comprehensive educational program focuses on both academic and personal success for all students from early childhood education through grade 12 as well as adult and community education programs.

The technology needs of District Five are supported by three help desk personnel and 13 representatives in the field. For remote support, District Five previously used a tool that came with its ticketing software and later moved to free tools such as and TeamViewer. However, the technical support team found that these tools lacked the features necessary to provide sufficient remote support to the growing district and decided to look for a more robust remote support solution.