Headquartered in Honolulu, Hawaii, RBSCRP, Inc. is a licensed distributor of Micros® point of sale (POS) products for the hospitality and retail industries. In business for more than 35 years, the company’s customers range from major hotel and restaurant chains with more than 100 POS devices each to independent restaurants and retail outlets with a single POS terminal.
For many years, RBSCRP supported its customers by phone or through on-site visits when technical issues arose. However in 2006, once internet use became widespread among the company’s customers, the support team began evaluating remote support solutions.
“To support our customers we used to have to drive to a customer’s location or try to explain over the phone how to do something,” said Ryan Lee, owner and president of RBSCRP. “It was a difficult and timeconsuming process. When remote support over the internet became a possibility, we knew our ability to provide efficient customer service would improve by gaining remote support capabilities.”