ICE Systems is poised for rapid growth and they needed a solution to address this increased support volume. Bomgar allows their small support staff to function as a larger organization in a centralized location. In addition while monitoring their customers' datacenters; support can fix problems without requiring the customer to be present which improved overall time of response.
Smith says they can handle the increase in customer growth they are seeing without adding the overhead of field staffing. "With Bomgar, our team can function as a large help desk, offer our customers better service and tackle more issues faster."