Hoosier Energy is a generation and transmission cooperative providing wholesale electric power and services to 18 member distribution cooperatives in central and southern Indiana and southeastern Illinois. Based in Bloomington, Indiana, Hoosier Energy operates coal, natural gas and renewable energy power plants and delivers power through a 1,500-mile transmission network.
Monty Dine is the help desk lead for Hoosier Energy. When he joined the company, the help desk was using an antiquated remote support solution to connect to and fix employees’ computers. After attempting to use the solution on several occasions, Dine realized the energy company needed a better way to provide remote support. Familiar with Bomgar from his previous job in the healthcare field, he recommended the solution for Hoosier Energy and, after a trial, the company decided to deploy Bomgar as its new remote support solution.