Leverage ServiceNow® Integrations Across Remote Support, Privileged Access, and Identity Management Deployments
Support and IT organizations using ServiceNow can integrate Bomgar to improve service levels, centralize support processes and strengthen compliance. Bomgar’s solution is multi-platform, allowing support technicians to remotely support desktops, laptops, servers, point-of-sale (POS) systems, kiosks and mobile devices across operating systems.
Bomgar Remote Support and Privileged Access sessions can be launched directly from the ServiceNow® incident or change record by users.
Automatic updates of ServiceNow® records with details from Bomgar sessions, including links to session recordings, file transfer details, and system info, work notes, and post-session survey results.
End-user initiated chat/remote support session via the ServiceNow® self-service portal.
Session audit logs are automatically appended to the incident in ServiceNow®, and update trouble ticket status based on privileged account lifecycle changes such as password check-ins, check-outs, and login changes.